Principal Strategist, Inspire Value - Life Sciences

ServiceNow•New York, NY

50d

About The Position

What you get to do in this role: Customer Advisory Engage executives to determine and manageâ¯custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies Lead discovery workshopsâ¯with prospective and existing customer leadership and their teamsâ¯toâ¯understand goals and challenges Document and present insights and recommended solutions to meet customer goals Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action Communicate and advise in 1:1 and 1: many environments Sales and Customer Success Advisory Work with sales and customer success to help determine account plans and sales strategy for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies Provide full lifecycle business outcome and value realization advice Thought leadership Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.) Improve current methods and frameworks Work with and enable the ServiceNow teams on a business consulting approach to sales

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor
Executive / leadership experience working on digitalâ¯transformation projects or enterprise software deployments preferred
Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred
Experienceâ¯developing C-Level relationshipsâ¯with anâ¯ability to simplify and communicate complex topics to an audience
Experience with public speaking, meeting facilitation and white boarding
Deep customer connects in regions
High level of executive presence with a humble demeanor
Analytical and financial experience
Enjoyment working in a collaborative environment
Ability to travelâ¯up to 25% of the time

Responsibilities

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies
Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges
Document and present insights and recommended solutions to meet customer goals
Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action
Communicate and advise in 1:1 and 1: many environments
Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.
Provide expertise to help assess and prioritize accounts and strategies
Provide full lifecycle business outcome and value realization advice
Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)
Improve current methods and frameworks
Work with and enable the ServiceNow teams on a business consulting approach to sales