Principal Solutions Manager

University of Colorado • Denver, CO

4d • $98,000 - $103,000 • Remote

About The Position

University Information Services (UIS) provides technical services and enterprise applications to the University of Colorado’s (CU) four campuses and the Office of the President. UIS is committed to excellence in customer service, technical expertise. Through the development of enterprise applications, UIS supports the University as a whole with systems used by students, faculty, human resources employees, finance employees, and others.
Research & Grants (R&G) IT Services supports CU’s Research mission with application products and services to support Research Administration, Research Compliance and Financial Management of Sponsored Projects. These products are used by faculty, students, Campus Grants and Contracts Administration offices staff, Sponsored Project office staff and departmental research administration staff at all four campuses to manage cradle to grave Sponsored Projects administration. Products include InfoEd Electronic Research Administration (eRA) software application primarily supported by the UIS eRA team and the Grants suite of modules from PeopleSoft Financials and Supply Chain system supported primarily by the UIS Grants team.
The Principal Solutions Manager is responsible for the implementation and support of software and applications, primarily InfoEd eRA suite, that enable research compliance activities at all CU campuses. Some of the key compliance activities supported on campus include, but are not limited to, Human subjects protocol development, Human subjects IRB management, Conflict of Interest tracking and COI cycle management. This position is tasked with understanding both common and distinct business processes among the University of Colorado’s four campuses and ensuring the eRA System meets all their needs.
This position reports to the Assistant Director of Electronic Research Administration and is exempt from the State of Colorado Classified Staff system.

Requirements

• Bachelor’s degree from an accredited institution of higher education. A combination of education, technology training and industry certifications and related experience may substitute for a degree on a year-for-year basis.
• Four (4) years of professional experience supporting and implementing software applications, including:
• IT application support experience of research administration, research compliance, or similar software systems
• Implementation experience spanning requirements gathering, business analysis, process mapping, configuration, testing, and production roll out
• Experience in business process development and training
• Experience working in cross-functional implementation teams
• Stakeholder and vendor management experience
• Knowledge of Information Technology services and application management protocols and best practices
• Knowledge of project management processes
• Experience implementing and supporting complex software applications
• Experience creating documentation and project outputs with Microsoft Project, Visio, PowerPoint, and Excel
• Effective written and oral communications with experience managing communications with senior leadership, project sponsors, stakeholders and software vendors
• Demonstrated skills in facilitating the work of project teams
• Demonstrated ability to lead through collaboration

Nice To Haves

• Six (6) years of professional experience spanning IT support and implementation
• Previous experience working in a large, complex research university with multiple campuses
• Experience with the InfoEd eRA suite
• Experience with retrieving data and developing reports against transactional and third-party reporting systems
• Web programming experience (CSS, HTML, JavaScript, XSLT)
• Functional application experience in a research administration compliance-oriented role

Responsibilities

• Implement and support the research compliance modules in the InfoEd eRA Suite including Human Subjects, and Conflict of Interest modules.
• Serve as the expert liaison to CU campuses for analysis, configuration, and application support of InfoEd compliance modules.
• Collaborate with campus eRA Module Administration teams and research administration compliance stakeholders to understand each campus’ compliance priorities and requirements of the InfoEd application, reporting and integrations.
• Coordinate with eRA teammates, InfoEd vendor and UIS technical teams to ensure campus priorities are represented in UIS and vendor work queues.
• Work closely with stakeholders to ensure the system is subscribing to upcoming maintenance requirements, regulatory updates, application releases, and setting the vision for the product roadmap.
• Collaborate and provide expert advice to campus stakeholders to manage vendor relationships.
• Ensure continued availability of the eRA compliance applications, integrations and reports, specifically from the CITI Certifications, P&A processing, Human Subjects and Conflict of Interest modules, through upgrades and maintenance.
• Advise campus module admin teams in configuring systems, modules, processes and reports to meet eRA compliance requirements.
• Execute project tasks associated with implementation, upgrade or development of new application functionality.
• Assist campus stakeholders, project managers and campus module admin teams with project planning, scoping, estimating.
• Gather and document requirements for enhanced system functionality to submit to vendor.
• Analyze vendor manifests/release notes/system technical changes for impact to current usage of eRA for research compliance activities on campuses and to maintain knowledge of application functionality.
• Serve as the subject matter expert for all reporting against InfoEd compliance data and by extension personnel, departmental and entity data.
• Develop and maintain reports from eRA systems.
• Coordinate with campus stakeholders, eRA Delivery and Information Resource Management (IRM) to appropriately source data from InfoEd to the Central Information Warehouse (CIW).
• Create, update, and deploy reports in the CU Data framework; identify data elements, update SQL code, and maintain tickets related to reporting needs.
• Assist with gathering and documenting requirements for reports and integrations involving Profile or Compliance data and act as primary point of contact for campus report writers.
• Serve as the subject matter expert of the CITI-HCM-InfoEd integration and lead efforts to expand, edit, and maintain the integration.
• Serve as the subject matter expert of the Provisioning and Authorization (P&A) processes and lead efforts to expand, edit, and maintain the established automation.
• Provide tier 2 support for eRA campus module administration teams to troubleshoot eRA system problems; create supporting documents to submit in vendor ticketing system.
• Coordinate the testing of software patches and testing upgrades to the eRA system as part of routine and ad-hoc release cycles; this includes creating and maintaining test plans and test scripts.
• Coordinate the development of automated functional and performance testing and program automated testing using Automated Functional Testing software.
• Perform system and data analysis of eRA and related compliance applications, integrations and tools.
• Provide and record updates on work activities to facilitate accurate reporting of status to campus stakeholders andUIS teams.
• Participate and build relationships in industry and vendor user groups to maintain knowledge of research compliance industry and to keep up with best practices relating to eRA compliance at other higher education institutions.
• Develop and maintain training documentation, manuals, instructor guides, and job aids related to using, configuring and maintaining the system.
• Facilitate campus and cross-campus discussions, design sessions, training on product functionality and knowledge sharing.
• Assist and backup the support of Integrations against compliance data, specifically ESA integration for CITI data and the P&A process for InfoEd COI.
• Assist in the creation of reports/metrics from ticketing and work tracking systems.
• Assist in the creation and maintenance of eRA team procedures and process documentation.
• Facilitate functional discussions for training, collaboration, and educational development.
• Serve as a backup resource for campus Module Administrators when needed.
• Review and maintain audit logs and exceptions/administrative reports to identify anomalies or trends.
• Keep cognizant of policy changes of major sponsoring agencies as they relate to eRA compliance practices at CU.

Benefits

• No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
• Disability, Life, Vision Insurance options.
• Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10%25 of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
• Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
• Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
• 6 weeks of parental leave to adjust to the joys of parenthood.
• A tuition benefit program for you and/or your dependents.
• Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
• Many additional perks & programs with the CU Advantage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees