Principal Solutions Architect (Salesforce)

Swisher • Jacksonville, FL

21h

About The Position

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you. We are seeking a seasoned Salesforce System Architect with deep expertise in Consumer Goods Cloud, Retail Execution, and Commerce Cloud. The ideal candidate will bridge the gap between business strategy and technical execution, designing and supporting robust, scalable, and integrated solutions. This position will be responsible for the architectural integrity of our Salesforce ecosystem, ensuring seamless data flow between Salesforce, our Data Lake, and our ERP (NetSuite).

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 7+ years of Salesforce platform experience, including three to five years in a Solution Architect or Architect role
• Experience in CPG or Manufacturing environments supporting field sales and retail execution operating models
• Demonstrated experience designing and implementing Salesforce Consumer Goods Cloud solutions
• Strong knowledge of Retail Execution, Trade Promotion Management (TPM), and field sales processes
• Expertise in Salesforce integration patterns and technologies, including REST and SOAP APIs, middleware integration, and data migration approaches
• Deep understanding of the Salesforce security model, including roles, hierarchies, sharing rules, and access governance
• Travel: Up to 20%

Nice To Haves

• Salesforce Certified System Architect or Salesforce Certified Technical Architect
• Relevant Salesforce cloud certifications, including Sales Cloud and Consumer Goods Cloud
• Experience using MuleSoft for enterprise integrations
• Knowledge of CRM Analytics (Tableau CRM) for retail insights and performance reporting
• Hands-on experience with CI/CD and release automation tools such as Copado or Gearset

Responsibilities

• Provide overall architecture and solution design for Salesforce implementations across multiple projects or large, complex initiatives
• Define and manage end-to-end technical architecture for Salesforce Consumer Goods Cloud, including data modeling and key capabilities such as Retail Execution, Visit Management, Trade Promotion Management (TPM), and Assortment and Pricing
• Architect and oversee integrations between Salesforce and external systems, including ERP, Data Lake, and third-party data providers, using APIs, MuleSoft, or other middleware
• Establish integration patterns that support reliability, scalability, monitoring, and operational support
• Design high-performance, offline-first mobile solutions for field sales teams to support visit planning, inventory visibility, and order capture
• Ensure mobile architecture aligns with performance expectations, synchronization requirements, and usability for frontline adoption
• Establish data management standards to support large data volumes (LDV), ensuring data quality, integrity, security, and regulatory compliance, including GDPR and SOX where applicable
• Lead technical design reviews and enforce engineering and configuration standards for Apex, Lightning Web Components (LWC), and declarative automation
• Collaborate with cross-functional business and technology partners to define implementation approaches aligned to business outcomes and platform standards
• Provide recommendations on how to leverage Salesforce product releases and capabilities, including Einstein AI and Agentforce, to improve retail execution outcomes
• Guide delivery teams through the full software development lifecycle (SDLC), from discovery and requirements through design, build, testing, deployment, and hypercare

Benefits

• Base salary and bonus program
• Medical, dental, vision, life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Principal