Principal Software Engineering Manager

Microsoft • Redmond, WA

1d

About The Position

Are you a customer obsessed, AI curious engineering leader who thrives in inclusive, globally distributed teams? Do you enjoy tackling complex, high impact problems at cloud scale—and care deeply about how technology shows up for customers in their most critical moments? If so, this role offers the opportunity to make a meaningful impact on the Microsoft Cloud and the customers who depend on it every day.
Every day, customers entrust their businesses and reputations to the Microsoft Cloud. Within Engineering Operations (EngOps), our mission is to protect that trust by keeping the Microsoft Cloud secure, reliable, and ready. We do this by designing, building, and operating the platforms, standards, and systems that ensure quality, governance, reliability, and resilience on a global scale. Our culture is grounded in growth mindset, empowerment, and collaboration—how we learn, lead, and deliver together matters as much as what we build.
About the Team, Within EngOps, the Azure Communications Manager (ACM) team builds and operates a mission critical, dial tone platform that delivers timely, accurate, targeted, and actionable communications to customers during platform initiated events—such as service issues, planned maintenance, security advisories, and billing changes. ACM sits at the center of Microsoft’s communications ecosystem, ensuring that customers and internal stakeholders receive clear, trustworthy information when it matters most. The team is evolving ACM into a highly reliable, AI assisted, policy enforced platform that reduces manual toil, improves communication quality, and helps customers quickly understand and act on platform changes. This work directly impacts customer trust, service credibility, and Microsoft’s operational excellence at cloud scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• 4+ years people management experience.
• Experience with one or more cloud platforms (e.g., Azure, AWS, etc.)
• A proven track record of technical leadership and experience in shipping high quality products or service

Nice To Haves

• Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
• Expertise in one or more web application dev frameworks (e.g., Angular, React, etc.)

Responsibilities

• Lead the team in defining goals, planning work, and executing against clear priorities—delivering results with a dedicated focus on quality, reliability, and customer impact.
• Provide technical leadership and guidance across system architecture, design, development, deployment, and live‑site operations for a large‑scale, mission‑critical service.
• Partner closely with Product Management, Engineering Operations leaders, and Azure product teams to align on strategy, roadmap, and execution across short‑ and long‑term horizons.
• Establish and manage priorities in a fast‑paced, evolving environment, balancing feature delivery, operational excellence, and technical debt reduction.
• Build, develop, and retain a high‑performing engineering team through thoughtful hiring, coaching, feedback, and career development.
• Foster a culture of inclusion, accountability, learning, and continuous improvement within the team.
• Drive effective engineering practices, including modern design patterns, secure and resilient service design, and agile delivery models.
• Enable effective cross‑group collaboration, sound technical decision‑making, and healthy conflict resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal