Principal Service Center Technical Analyst

The Timken Company • Houston, TX

6d

About The Position

What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next. A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion. Timken Power Systems, Philadelphia Gear brand has a current opening for a Service Center Technical Analyst responsible for providing technical solutions to repair and parts inquiries in support of outside sales and manufacturing activities. This position reports to the Service Center Engineering & Customer Service Manager.

Requirements

• Works independently and collaboratively within in a team
• Effective and professional communication skills (verbal and written)
• Detailed and accurate record keeping skills
• Intermediate Office 360 proficiency, keyboarding, and video conferencing
• Working knowledge of ERP systems, preferably Epicor
• High School Diploma or equivalent with a minimum of 7 years of relevant job experience required, Bachelor's Degree in mechanical engineering preferred

Responsibilities

• Provide product and application technical support to internal/ external customers (outside sales, procurement, and manufacturing)
• Perform visual inspections, root cause/ corrective action of incoming failed parts, and prepare the electronic forms during the I&R quote process
• Prepare I&R, parts or enclosed drive quotations, working directky with the outside sales team
• Prepare Bill of Materials, routers, assembly instructions, and test instructions for I&R and enclosed drive orders
• Prepare Bill of Materials and routers for parts orders
• Work as a liason between outside sales and operations teams
• Manage incoming parts/ units, create and manage orders in ERP system and communicate status updates to outside sales
• Other duties as assigned
• Occasional travel required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees