Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

Amazon • Boston, MA

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About The Position

This position is part of the AWS Specialist and Partner Organization (ASP).
Specialists own the end-to-end go-to-market strategy for their respective
technology domains, providing the business and technical expertise to help our
customers succeed. Partner teams own the strategy, recruiting, development, and
growth of our key technology and consulting partners. Together they provide our
customers with the expertise and scale needed to build innovative solutions for
their most complex challenges.

At AWS, Security has always been “job zero”, meaning security is not just the
top priority—it comes before everything else. In the era of GenAI, AWS security
continues to enable secure innovation at scale while protecting sensitive data,
mitigating AI-specific risks, and ensuring compliance with evolving global
regulations. As a Principal Security Customer Success Specialist, you will drive
enterprise adoption and value realization for Customers in their post launch
journey. In this role, you will engage and build relationships across relevant
customer personas in our largest and most strategic enterprise customers. You
will be technically credible in security solutions while effectively shaping the
customer journey and developing your team's capabilities. The ideal candidate
should be a technical security professional who has the ability to consult and
build a wide range of security capabilities, advise on securing AI applications,
is willing to dive in to the details, can build scalable solutions, and is able
to communicate at all levels within an organization. You should also have a
demonstrated ability to think strategically about business, security, and
technical challenges. You will be passionate about helping customers maintain
secure, compliant, and trustworthy environments.

This role will be deeply cross-functional and engage with AWS teams across
sales, solutions architecture, and AWS services, working at the CxO level at
customers to maximize customers' security investments. You will develop customer
success strategies, create playbooks, and build scalable frameworks that combine
strategic thinking with operational excellence and technical expertise. Working
closely with the Security GTM and Customer Success Specialist teams, partners,
and Professional Services, you will support service adoption plays.

AWS is one of Amazon's fastest growing businesses, servicing millions of
customers in more than 190 countries.

Requirements

• Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
• Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
• Experience with DevSecOps practices and tools
• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Experience working with current technologies (especially cloud)
• 7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices

Nice To Haves

• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience driving security programs across large diverse organizations
• Experience driving business value realization at enterprise scale

Responsibilities

• Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
• Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
• Develop and scale customer success programs through respective Security domain teams and partner success team
• Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
• Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
• As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
• Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
• Develop governance frameworks for sustainable adoption at scale across domains.
• Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
• Drive customer advocacy through success story documentation and advocacy program participation.
• Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
• Analyze trends in customer requests and pain points to identify potential product improvements.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed