About The Position
Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We’re rapidly expanding our shipping and delivery services to brands and merchants across the U.S., and we’re looking for Sales Operations leaders who can help scale complex, enterprise-grade sales motions with precision and rigor. As a Principal Sales Operations Lead for the Enterprise segment, you will own the operational backbone for our most complex customer engagements. You will design tools, workflows, and enablement mechanisms that support long sales cycles, multi-stakeholder buying committees, bespoke solutions, and rigorous governance—ensuring enterprise deals move efficiently from opportunity to value realization. About You You are a strategic, detail-oriented Sales Operations specialist who excels in complex, high-stakes environments. You understand how enterprise sales and business development actually work—not just in theory—and design operational mechanisms that support real-world deal complexity, customization, and risk management. You balance precision with pragmatism, operating comfortably with senior stakeholders while staying deeply grounded in process, data, and execution. You anticipate where enterprise deals stall, design solutions to remove friction, and bring structure to ambiguity through clear operating models and decision frameworks.
Requirements
- 7+ years of sales operations or sales strategy in a mid-to-large-scale tech company experience
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, or a related field
- Experience in sales operations or sales strategy in a mid-to-large-scale tech company
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience in multiple organizational functions such as compensation, forecasting, organizational development or equivalent
- Experience with Microsoft Office products and applications
Nice To Haves
- Experience developing and implementing systems and tools utilized for CRM, variable compensation, revenue reporting, forecasting, sales force automation or equivalent
- Experience with program management spanning planning, execution and project delivery
- Experience working within a high-growth, technology company
- Master's degree or equivalent
Responsibilities
- Own and scale enterprise sales operations, including RFx processes, approval workflows, and enterprise-specific Salesforce tooling.
- Design and deliver value realization tools, pricing support mechanisms, and templates that help enterprise customers quantify impact and justify decisions.
- Partner with Marketing on enterprise case studies, strategic narratives, and enablement assets aligned to complex customer needs.
- Refine enterprise account ownership models, goal-setting frameworks, and reporting to reflect long sales cycles and multi-threaded engagement.
- Oversee enterprise Voice of Customer (VOC) insights and translate learnings into improvements across business development process, tooling, and enablement.
- Coordinate strategic customer initiatives across partner teams.
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
