Principal Risk Manager, Dangerous Goods & Shipper Risk, Shipper Experience & Services

Amazon•Nashville, TN

About The Position

Come build Amazon's next multi-billion dollar business! Amazon Shipping is at the forefront of revolutionizing the logistics industry, and we're looking for an exceptional leader to drive our global Dangerous Goods (DG) & Shipper Risk program to new heights. This is a unique opportunity to play a pivotal role in shaping the future of e-commerce shipping across two major markets, unlocking massive growth while setting new industry standards for safety and compliance. As the Principal Risk Manager for DG, you'll lead our ambitious four-pillar strategy spanning shipper awareness, enablement/adoption, detection, and enforcement/response across both US and EU operations. You'll work with talented teams across Amazon to solve complex challenges, drive innovation, and create scalable solutions that will transform how dangerous goods are shipped worldwide. If you're excited about building something from the ground up and making a lasting impact on global commerce, this role is for you.

Requirements

7+ years of working cross functionally with tech and non-tech teams experience
7+ years of managing, analyzing and communicating results to senior leadership experience
Bachelor's degree
Experience defining and executing program requirements and using data and metrics to determine improvements
5+ years in Compliance, dangerous goods or working on regulatory issues

Nice To Haves

7+ years experience in restricted item logistics
7+ year experience delivering projects within scope, time, budget and quality

Responsibilities

Strategy Development & Execution: Develop and drive the comprehensive strategy for Amazon Shipping's Dangerous Goods program across US and EU markets, establishing a unified framework that accommodates regional regulatory differences while maintaining consistent safety standards. Create and maintain the strategic roadmap that enables growth in DG shipping volume across both geographies while ensuring compliance with US DOT, IATA, and EU ADR/RID regulations. Lead the development of scalable solutions that position Amazon Shipping as the industry's most trusted shipping network for dangerous goods in both markets. Define and track key performance indicators to measure program success across regions and identify areas for strategic improvement. Establish governance structures that enable rapid decision-making while maintaining alignment between US and EU operations.
Program Strategy: Lead the development and execution of comprehensive shipper education and awareness programs tailored to both US and EU regulatory environments. Design and implement standardized onboarding processes, training materials, and documentation that address market-specific requirements while maintaining operational consistency. Partner with sales, content, and marketing teams across both regions to create educational resources that align with local industry standards while maintaining competitive advantage. Develop multilingual support capabilities and culturally appropriate communication strategies for the EU market.
Enablement & Adoption: Drive strategic initiatives to expand DG shipping capabilities across the US and EU networks. Develop and execute programs to increase shipper participation in both markets while maintaining strict safety standards that meet or exceed regional regulatory requirements. Lead the creation of scalable solutions that simplify compliance processes without compromising safety, including the implementation of enhanced API capabilities and improved error handling systems that accommodate both US and EU classification systems. Establish frameworks for managing differences in packaging requirements, labeling standards, and documentation between the two markets.
Detection Systems & Controls: Oversee the development and implementation of advanced detection systems for non-compliant dangerous goods across US and EU operations. Lead the expansion of automated detection tools across sort centers in both regions while ensuring consistent inspection protocols that meet local regulatory standards. Design and implement scalable solutions that balance operational efficiency with varying compliance requirements between US DOT and EU ADR frameworks. Establish harmonized detection capabilities that can identify violations under both regulatory regimes while maintaining operational efficiency.
Enforcement & Response Framework: Establish and maintain standardized worldwide frameworks for managing DG violations and escalations, with specific protocols addressing US and EU regulatory reporting requirements. Develop progressive response protocols based on case severity levels, ensuring consistent enforcement across regions while accommodating differences in legal frameworks and regulatory expectations. Create and implement cost recovery mechanisms and corrective action programs that drive continuous improvement in shipper compliance across both markets. Build relationships with regulatory authorities in both the US and EU to ensure proactive compliance management.
Strategic Leadership & Stakeholder Management: As the program owner for Amazon Shipping's DG & Shipper Risk initiatives across US and EU markets, this role serves as the central pivot point of leadership across a complex matrix of critical stakeholders spanning multiple geographies. The position requires building and maintaining strong partnerships with Product, Operations, Sales, Commercial, Legal, Compliance, and Central Dangerous Goods teams in both regions, while managing relationships with external carriers, regulatory bodies, and industry associations across both markets. Success in this role demands excellence in executive communication, including regular updates to leadership on program performance and strategic initiatives across geographies. The role coordinates closely with international counterparts to ensure consistent program implementation while maintaining flexibility to address market-specific requirements in the US and EU. This leader will need to drive results through influence rather than direct authority across cultural and organizational boundaries, requiring strong relationship-building skills and the ability to align diverse stakeholder groups around common objectives while respecting regional differences.