Principal Receptionist/Patient Scheduler
About The Position
New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and six centers and institutes that focus on cancer treatment and research, neuroscience, clinical and translational research, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state including New Brunswick, Piscataway, Newark, Scotch Plains, Somerset, Blackwood, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Rutgers, The State University of New Jersey, is seeking a Principal Receptionist/Patient Scheduler for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School. Under general supervision, responsible for answering phones and routing calls, scheduling appointments, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing activities. Provides general office support.
Requirements
- Two (2) years of progressively responsible clerical/general experience, preferably in a physician, hospital or health center setting including receptionist and scheduling duties, required.
- Computer skills and excellent customer service skills required.
- Demonstrated effective interpersonal skills.
- Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position.
- Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy.
- Ability to multi-task.
- Demonstrated ability to verbally communicate effectively with patient population and faculty staff.
Nice To Haves
- Experience in a medical office setting, including some billing.
- Bi-lingual skills (English/Spanish).
- Knowledge of medical terminology.
- Candidates having experience working in a Federally Qualified Health Center a plus.
Responsibilities
- Greets and directs patients and visitors in a prompt, courteous and helpful manner to appropriate areas at the Eric B. Chandler Health Center.
- Answers/screens telephone calls, makes call, and takes messages.
- Schedules and maintains appointments through the Practice Management scheduling (IDX) program. Assures appointment scheduling is completed in accordance with the criteria of the practice. Acts as a liaison in scheduling patients from Robert Wood Johnson University (RWJUH) for appointments at the Health Center.
- Utilizes computer to process full registration information for new/established patients at every visit. Completes new/established patient's demographics, emergency contact and insurance information in the Program Management System. Ensures referral is verified where appropriate. All collected information along with required forms will be scanned in the EMR (Electronic Medical Record).
- Responsible for generating new schedules or daily reports.
Benefits
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Industry
Educational Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
