Principal Project Manager

First Help Financial•Needham, MA

22h•$160,093•Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities. We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates. You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence. First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our Project Management department to accommodate our remarkable growth! As part of that, we’ve recently launched a Project Management Office (PMO) to drive clarity, alignment, and execution across our most critical priorities. We’re looking for a Senior Project Manager to play a central role in building and scaling the PMO. This role will partner closely with PMO leadership and take ownership of critical areas of how the function operates. You will operate across two core dimensions: building the systems and structure that enable effective execution across the organization, and directly leading high-priority, high-visibility initiatives that require strong ownership, judgment, and executive presence.

Requirements

7+ years of experience leading complex, cross-functional programs or initiatives at scale
Track record of owning high-visibility work with senior stakeholder exposure
Strong ability to connect execution to business outcomes and company priorities.
Comfortable engaging with senior leaders on both strategic context and execution details
Ability to synthesize information into clear, structured narratives for senior executive audiences.
Experience contributing to executive-level updates
Experience building or evolving ways of working across teams or organizations
Strong judgment on effective planning, governance, and execution
High EQ with the ability to build trust quickly and navigate complex stakeholder dynamics
Comfortable operating with autonomy and driving outcomes without constant direction

Responsibilities

Help build a PMO
Support the design and evolution of core PMO frameworks, including planning frameworks, intake, prioritization, and execution standards
Build scalable operating mechanisms that improve clarity, accountability, and execution quality across teams and organizations
Identify gaps in how the organization operates and implement solutions that raise the bar across teams
Lead execution of the company’s most critical, cross-functional initiatives across Operations, Finance, Sales, Compliance, and Technology
Take ownership of complex, high-stakes workstreams that require coordination across multiple senior stakeholders
Drive clarity in ambiguous environments by defining scope, ownership, timelines, and success criteria
Proactively manage risks, resolve blockers, and ensure delivery against company priorities
Partner with senior leaders to shape how progress, risks, and outcomes are communicated
Step into high-visibility workstreams that require clear, structured communication and strong business context
Contribute to executive-level updates by synthesizing inputs from across functions into cohesive narratives
Translate complex work into insights that support decision-making
Partner with business leaders to define and refine KPIs tied to strategic priorities
Ensure initiatives are clearly connected to measurable outcomes and business impact
Bring structure to how performance is tracked, reviewed, and acted on across teams
Act as a trusted partner to senior leadership, influencing decisions and driving alignment across competing priorities
Lead high-stakes conversations with clarity and confidence
Operate with a high degree of independence while staying closely aligned with PMO leadership

Benefits

We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

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