Principal Program Manager -Retail Industry Expert - Commerce & Omni Channel Domain

Capgemini • Dallas, TX

8d

About The Position

We are seeking an Executive-Level Program Manager with deep experience in the retail industry. This role leads multi workstream programs that increase operational efficiency, improve customer experience, modernize technology investments, and strengthen performance across large-scale, high-volume retail environments.
The ideal candidate combines strategic thinking, cross functional leadership, and hands on understanding of fast paced retail operations where speed, accuracy, and scalability are essential. This leader brings strong expertise integrating digital and physical commerce across ecommerce, mobile apps, POS systems, membership services, fulfillment, and store operations to create a unified omni channel customer journey.
Executive Program Managers oversee complex engagements, manage risks and issues, drive communication, and ensure program outcomes align with business goals. Responsibilities include planning, organizing, and managing resources to deliver high quality results efficiently and effectively.

Requirements

• Bachelors Degree
• 18 + years of program or project management experience with significant Retail or Consumer operations expertise.
• Deep understanding of both digital and physical retail commerce including ecommerce platforms, mobile apps, loyalty systems, POS systems, membership programs, curbside pickup, and in store pickup processes.
• Strong omni channel expertise integrating digital and store touchpoints across fulfillment, service, returns, loyalty, and customer experience.
• Proven success leading large scale, cross functional initiatives involving technology, store operations, marketing, customer experience, supply chain, or partner teams.
• Strong analytical and data driven leadership including KPI design, dashboards, reporting structures, and performance analysis.
• Excellent communication, stakeholder engagement, and change leadership skills across complex, high volume, multi-site environments.
• Experience working with digital ordering platforms, retail automation tools, POS and checkout technology, loyalty programs, and enterprise commerce systems.

Responsibilities

• Oversee complex engagements
• Manage risks and issues
• Drive communication
• Ensure program outcomes align with business goals
• Planning, organizing, and managing resources to deliver high quality results efficiently and effectively.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Executive