Principal Professional Services Engineer (Delphix)

Perforce•Minneapolis, MN

12h•Remote

About The Position

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Design and deliver the Architectural Blueprint to deploy the company’s On-prem and in Cloud (AWS/GCP/Azure) in partnership with Customer Enterprise/Solution architects; Implement the Standard post-sales package for new clients: kick off, architecture review, install and config, optimize, train, document; Deliver complex (multi-month) implementations in conjunction with Customer Success; Troubleshoot performance and configuration issues for the company’s clients; Support Sales efforts as a Subject Matter Expert (SME) with a Business Perspective; Improve Services Offerings by integrating field observations and solutions into the methodology; Provide feedback regarding client and sales functional needs to Engineering as actionable enhancement requests; Align individual interests with business needs and goals; Troubleshoot difficult client issues with Engineering and Support teams; Generate White Papers for advanced software solutions; Create and enhance Training Materials; Develop scripts that leverage Perforce’s CLI/API; Foster and maintains a strong culture of customer service and responsiveness; Identify and implement changes to methods, processes, systems, and technologies to improve customer's Time to Value; and Contribute to the strategic direction of the Professional Services organization through leading and participating in internal initiatives. Up to 10% domestic travel.

Requirements

Bachelor's degree in Computer Science, Engineering or Information Technology (IT), or related technical field and 7 years of experience as a Solution Architect, Database Administrator, or related technical role; or, in the alternative, a Master's degree in Computer Science, Engineering or Information Technology (IT), or related technical field and 5 years of experience as a Solution Architect, Database Administrator, or related technical role.
3 years of experience with Cloud (AWS/GCP/Azure)
7 years of database administration experience
2 years of development experience using python or similar languages
5 years of scripting experience with any scripting language, for example, shell scripting
5 years of experience in Solution Architecture
2 years of project management experience
2 years of experience drafting White Papers
7 years of experience with SQL to access and manipulate data

Responsibilities

Design and deliver the Architectural Blueprint to deploy the company’s On-prem and in Cloud (AWS/GCP/Azure) in partnership with Customer Enterprise/Solution architects
Implement the Standard post-sales package for new clients: kick off, architecture review, install and config, optimize, train, document
Deliver complex (multi-month) implementations in conjunction with Customer Success
Troubleshoot performance and configuration issues for the company’s clients
Support Sales efforts as a Subject Matter Expert (SME) with a Business Perspective
Improve Services Offerings by integrating field observations and solutions into the methodology
Provide feedback regarding client and sales functional needs to Engineering as actionable enhancement requests
Align individual interests with business needs and goals
Troubleshoot difficult client issues with Engineering and Support teams
Generate White Papers for advanced software solutions
Create and enhance Training Materials
Develop scripts that leverage Perforce’s CLI/API
Foster and maintains a strong culture of customer service and responsiveness
Identify and implement changes to methods, processes, systems, and technologies to improve customer's Time to Value
Contribute to the strategic direction of the Professional Services organization through leading and participating in internal initiatives