Principal Product Manager

Microsoft • Redmond, WA

14h

About The Position

Join the M365 Copilot Product team at the core of Microsoft’s AI strategy!
We build the foundational capabilities that power M365 Copilot—including orchestration, grounding, memory, agent collaboration, extensibility, Copilot experience hosting, and the service infrastructure that ensures these capabilities operate reliably at global scale.
If you’re energized by big, bold challenges, high‑impact product leadership, and fast‑paced execution at the epicenter of the AI transformation, this is your team.
As a Principal Product Manager, you will define strategy and partner closely across engineering, applied science, design, product, marketing, and service operations to deliver breakthrough AI capabilities that transform the lives of hundreds of millions of users around the world.
In this role, you will be accountable not only for product vision and delivery, but also for service health, reliability, and operational readiness. You will help shape how Copilot capabilities are built, launched, monitored, and operated—ensuring high availability, strong SLAs, and rapid response to service issues. This includes partnering with Live Site, SRE, and engineering teams to drive improvements in resilience, incident management, telemetry, and customer impact reduction.
You will help foster a culture of experimentation, inclusion, and excellence. While this is not a people‑management position, it is a role of deep product and thought leadership. You will set the standard for what great AI‑forward product management looks like—balancing strategic vision with hands-on execution, long-term thinking with rapid iteration, and innovation with operational rigor. You will serve as a mentor and role model to a group of high‑performing PMs and engineers.
The future is waiting to be built. Join us.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.
• 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Experience & familiarity with AI/ML systems, including Gen AI orchestration, grounding, evaluation, and responsible AI practices.Deep familiarity with leading Gen AI products in the industry.
• Hands-on experience on using them in day-to-day life.
• Hands‑on technical experience working with SDKs, APIs, developer tools, monitoring & observability, with the ability to dive into technical design and partner closely with engineering or external technical partners and customers.

Responsibilities

• Own strategy and roadmap for Microsoft’s most visible AI experiences - defining capabilities that unlock 1P innovation and 3P extensibility, at scale.
• Deliver core AI platform capabilities (e.g., multi‑turn orchestration, grounding, memory, agent‑to‑agent collaboration, extensibility, etc.), define how we evaluate quality and trust, and scale responsibly across massive audiences.
• Provide strategic direction across divisions: define business impact, success criteria, and long‑term investment opportunities; ensure teams engage the right partners and track measurable outcomes.
• Guide customer‑centered product development: lead discussions with customers, drive scenario & product clarity, and oversee alignment of capabilities across divisions.
• Drive go‑to‑market readiness: shape roll‑out plans, ensure robust customer & developer support, and anticipate future customer needs from ongoing feedback & usage.
• Orchestrate cross‑org execution with engineering, applied science, design, and partner product teams to land complex, high impact experiences on time with clear milestones and crisp communication.
• Mentor and be a role model for a team of high‑performing PMs and engineers, fostering a culture of clarity, creativity, inclusion, and accountability; set an example for AI‑forward product leadership that balances long-term vision with rapid iteration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level