Principal, Product Manager - Workforce Management & CMMS

Wal-Mart•Bentonville, AR

45d•$110,000 - $220,000•Onsite

About The Position

Walmart operates one of the largest facilities footprints in the world, with 4,690 Walmart stores, 600 Sam's Clubs, International and 120+ external client locations already serviced by Walmart technicians. As we scale our Facilities-as-a-Service platform, optimizing technician workforce and construction efficiency, new store and remodel field team & providing external clients with SLA-grade visibility is critical to achieving while building new commercial revenue streams. We are seeking a Principal Product Manager for Workforce Management & CMMS to design and scale the orchestration layer that powers Walmart field teams dispatch, SLA performance, and integration across internal and external systems. This leader will unify legacy CMMS solutions, deliver customer-facing workforce visibility, and ensure Walmart's field network is optimized for efficiency and growth. You'll help shape a new vertical strategy and will have the ability to operate as a startup within the enterprise, this is a highly visible role, the individual will need to move from strategy to implementation.

Requirements

8-10 years of product management experience, with Principal-level ownership in workforce, field service, or enterprise SaaS platforms.
Proven success in workforce scheduling, optimization, or CMMS integration at scale.
Strong technical foundation - APIs, orchestration engines, data flows.
Ability to collaborate across operations, engineering, finance, and customer-facing functions.
Customer-first mindset, balancing Walmart's internal efficiency with external SLA excellence.
Option 1: Bachelor's degree in computer science, engineering, or related area and 9 years' experience in product management.
Option 2: 11 years' experience in product management or related area.

Nice To Haves

Experience externalizing internal workforce capabilities into commercial offerings.
Familiarity with CMMS ecosystems, technician dispatch systems, and SLA-driven platforms.
Strong analytical and operational insight; ability to link metrics to financial impact.
Change management experience driving adoption across large, distributed workforces.
Master's degree in Computer Science, Engineering, Business Administration, or related area and 8 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products
Supervisory experience
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Masters: Business Administration
Masters: Computer Engineering
Masters: Computer Science

Responsibilities

Lead the development and execution of product roadmaps for workforce management and CMMS integration.
Drive consolidation of internal systems and enable real-time visibility of workforce activity and SLA performance.
Develop dynamic scheduling, dispatch, and reporting tools to enhance operational efficiency.
Facilitate externalization of Walmart's Facilities-as-a-Service capabilities for commercial clients.
Champion change management initiatives to ensure adoption across large, distributed workforces.
Collaborate across operations, engineering, finance, and customer-facing teams.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.