Workforce Management - Workforce Software - Senior Manager

PricewaterhouseCoopers•Atlanta, NE

About The Position

At PwC, our people in workforce consulting focus on providing consulting services related to human resources, talent management, and organisational development. They analyse client needs, develop people and organisation strategies. These individuals offer guidance and support to help clients optimise their workforce, enhance employee engagement, and drive organisational effectiveness. In HR transformation and technology at PwC, you will focus on providing consulting services related to the overall effectiveness and efficiency of the HR function and related technologies within organisations. You will work closely with clients to assess HR processes, policies, and systems, and provide guidance on HR transformation, technology implementation, and service delivery models. Your work will involve assisting clients in optimising their HR function to align with business objectives and enhance HR service quality. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Workforce Consulting team, you can leverage your broad workforce management (Workforce management / Technology& Applications) knowledge to advise and guide clients on recommended practices, policies, technology capabilities and functional design, compliance, and process improvements. As a Senior Manager, you can analyze complex problems, mentor others, and maintain elevated standards while focusing on building client relationships and developing a deeper understanding of the business context. This role offers an exceptional opportunity for someone who thrives in a collaborative, client-focused environment and is eager to make a meaningful impact on clients' workforce operations, processes, and systems.

Requirements

Bachelor's Degree
At least 7 years of experience of workforce management solutions

Nice To Haves

Certification(s) preferred: Workforce Software or UKG Pro WFM Certification
Global workforce management experience across various jurisdictions
Expertise with Workforce Software
Experience with large-scale workforce management deployments
Building business case for change, including ROI opportunities and technology fit
Optimizing and managing the time cycle
Understanding HR technology and its connection to WFM
Implementing or optimizing workforce management for multinational companies
Understanding pay and time compliance requirements
Implementing processes and controls to enhance workforce management
Leading, coaching, and motivating team members

Responsibilities

Advise clients on workforce management leading practices and strategy
Serve in a subject matter specialist for workforce management solutions as well as functional and project management capacity to guide clients
Guide clients through full implementation life cycle
Lead end to end workforce management process improvement assessments
Analyze complex workforce management related issues to provide solutions
Mentor junior team members to enhance their skills
Build and maintain enduring client relationships
Develop a profound understanding of clients' business contexts
Work in a client-focused environment
Maintain elevated standards in delivering client solution

Benefits

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume