Principal Product Manager, Wireless

Comcast • Philadelphia, PA

1d • Hybrid

About The Position

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary The Principal Product Manager (PM3), Wireless Product Management owns strategy, product definition, and delivery for mission‑critical wireless products across the full service lifecycle. This role leads complex, cross‑system product domains including activation, provisioning, billing, device ecosystems, care, retail tooling, and customer self‑service experiences. Operating with significant autonomy, the Principal Product Manager translates business strategy and customer needs into scalable, reliable products from concept through national launch, balancing customer experience, network constraints, speed, and operational risk. This is a senior individual contributor role. Job Description This role serves as the single accountable product owner for high‑impact wireless domains, partnering closely with engineering, design, network, care, retail, finance, and operations teams. The Principal Product Manager is expected to demonstrate strong technical fluency, exceptional product judgment, and the ability to influence outcomes across complex, matrixed organizations. Our team is based in the cutting-edge Comcast Technology Center in downtown Philadelphia.

Requirements

• This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
• 12+ years of product management experience in complex, platform‑driven environments
• Proven ownership of large, cross‑system products with material customer and business impact
• Strong understanding of wireless service lifecycles, including activation, provisioning, billing, and network‑dependent systems
• Demonstrated ability to partner closely with engineering on technical systems (APIs, workflows, distributed systems)
• Exceptional product judgment and ability to operate effectively in ambiguous, high‑complexity environments
• Strong communication skills with a data‑driven approach to decision‑making

Nice To Haves

• Experience in telecom, wireless, broadband, or connectivity‑focused industries (preferred)
• Experience supporting customer experiences across care, retail, and self‑service channels (preferred)

Responsibilities

• Own end‑to‑end product strategy and outcomes for core wireless service lifecycle domains
• Translate business needs, customer problems, and operational constraints into clear product requirements
• Define and maintain multi‑year product roadmaps aligned to customer experience, revenue, cost efficiency, and scalability
• Lead cross‑functional execution across engineering, UX, network, analytics, care, retail, finance, and operations
• Produce high‑quality product documentation (PRDs, requirements, use cases, metrics) with clear traceability from strategy to delivery
• Drive cross‑functional decision‑making to resolve trade‑offs and unblock delivery
• Ensure launch readiness, including tooling, workflows, training, and customer communications
• Design and execute pilots and phased launches with defined success criteria
• Define metrics and instrumentation to measure adoption, reliability, conversion, and contact drivers
• Use data and insights to refine products post‑launch and inform roadmap decisions
• Represent the voice of the wireless customer and partner closely with frontline care and agent teams
• Set standards for product quality, documentation, and operational rigor
• Consistent exercise of independent judgment and discretion in matters of significance.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level