Principal Product Manager Value Methodology

ServiceNow • West Palm Beach, FL

6d

About The Position

We are seeking a seasoned and forward-thinking AI Value Methodology Analyst to join our Data & Analytics organization. In this senior individual contributor role, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by ServiceNow Products and Artificial intelligence initiatives across the enterprise. Bringing over a decade of experience in data, analytics, and AI, the successful candidate will develop and maintain a comprehensive value methodology framework while also acting as a product owner for analytics experiences that drive adoption, speed, and measurable business impact.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with ServiceNow Products and how they add value to customers
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of experience in data science, analytics, or AI strategy roles, ideally in large-scale enterprise environments.
• Proven track record of building and implementing business value frameworks or financial impact models for technology initiatives.
• Strong understanding of AI/ML capabilities, lifecycle, and business applications across functions.
• Exceptional analytical and quantitative skills with the ability to synthesize complex data into meaningful insights.
• Strong business acumen and understanding of corporate value drivers.
• Excellent communication and storytelling skills for executive-level presentations.
• Experience with tools such as Power BI, Tableau, Excel, and data modeling platforms.
• Bachelor's degree in a quantitative or business discipline (e.g., Data Science, Economics, Engineering, Business Analytics)

Responsibilities

• Develop and Maintain Value Methodology Framework
• Design a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases, including productivity gains, efficiency improvements, cost reductions, and revenue enhancements.
• Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions.
• Value Measurement & Monitoring
• Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives-spanning the full lifecycle from pilot phases through full deployment.
• Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise.
• Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations.
• Stakeholder Engagement & Education
• Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases.
• Translate complex value models into compelling narratives and actionable insights for executive leadership.
• Analytics Product Ownership
• Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys that translate complex data into intuitive and actionable insights.
• Help define the roadmap and vision for how various analytics elements—data, AI insights, and value frameworks—come together to drive decision effectiveness and speed for end users.
• Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact.
• Governance & Best Practices
• Establish governance protocols to ensure consistency and transparency in AI value tracking across departments.
• Maintain a centralized repository of AI use cases, their business impact, and lessons learned to guide future AI investments.
• Strategic Alignment
• Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities.
• Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value.

Benefits

• health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees