Principal Product Manager-Tech, DEX

Amazon • New York, NY

9d

About The Position

If you thrive in ambiguity, build from zero to one, and reimagine systems rather
than optimize them—this is your opportunity.

The Delivery Experience (DEX) team determines how customers discover and select
delivery options throughout the entire shopping journey, helping customers
choose how, when, and where they want their products delivered. In this role,
you will lead Amazon's transformation of delivery experiences from
one-size-fits-all to mission-aware personalization. You'll build an adaptive
intelligence layer that understands why each delivery matters—whether it's
event-driven urgency, routine replenishment, or cost-conscious consolidation—and
surfaces the right options across discovery, cart, checkout, and post-purchase.
Partner with P13N, Customer 360, Conversational CX (Rufus), and delivery
benefits teams to integrate delivery signals throughout the customer experience,
creating consistency from discovery through post-purchase.

Given the strategic importance of this space, this role requires excellent
customer-driven product and business judgment, strong written and oral
communication skills, the ability to operate independently, a successful track
record of setting the vision for and driving cross-functional initiatives to
completion, and the ability to translate customer behavior patterns into
scalable personalization systems that make shopping feel effortless.

Requirements

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience technical product management

Nice To Haves

• Experience working directly with Engineers on product enhancements
• Experience in project management methodologies, business analysis, or process improvement

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level