Principal Product Manager, Services

Palo Alto Networks

1d • Onsite

About The Position

Job Summary
Job Summary
We are seeking a talented and execution-focused Principal Product Manager for Services.(Support Services, Professional Services, and Customer Success). In this role, you will own the entire lifecycle of service offerings, from concept to launch, driving data-based decisions and demonstrating cross-functional leadership. You will be instrumental in creating profitable service offers for our post-sales functions, ensuring they drive product adoption, customer success, and value realization.

Requirements

• Bachelor's degree with 8 years of experience in services product management, or Master's degree with 6 years of experience, or a PhD with 3 years of experience.
• Minimum 3 years of experience in product management for support services, professional services, or customer success
• Demonstrated ability to create service offer strategy and plans based on market analysis and customer needs.
• Strong verbal and written communication skills with the ability to create and deliver presentations to all levels of the organization.
• Deep knowledge of customer needs, market trends, and the competitive landscape.

Nice To Haves

• MBA is highly preferred.
• Direct experience in the SaaS and/or Enterprise software industry.
• Hands-on experience with the design and execution of AI solutions, Professional Services, or Customer Success offerings.
• Experience in project management and overseeing large-scale business transformations.

Responsibilities

• Design, build, and launch profitable service offerings for Customer Support, Professional Services, and Customer Success to drive product adoption and customer value realization.
• Develop comprehensive business cases for new service initiatives, including AI-powered solutions, assessing market opportunity, competitive landscape, and pricing strategies to ensure business viability.
• Lead the end-to-end service introduction process from concept to launch, securing leadership buy-in and influencing cross-functional stakeholders including Product, Engineering, Sales, and Marketing.
• Establish and track key success metrics, using a data-oriented approach to drive continuous improvement and optimization of service offerings.
• Act as a catalyst for transformative change, applying strategic thinking and program management skills to execute on key initiatives that drive significant business impact.
• Collaborate with Product Marketing to create customer-facing collateral and internal sales enablement materials that clearly communicate the value proposition of your services.
• Proactively work with product teams to align the services roadmap with product releases, ensuring timely updates and continued relevance of service offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal