Principal, Product Manager, Integrated Onboarding

Humana

15h • Hybrid

About The Position

Join a world-class marketing organization creating the best possible engagement experience for millions of members. Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions. To help deliver on this mission, we are seeking a senior product leader responsible for redefining how members experience their first interactions with the organization. This role bridges business strategy, digital capability development, and operational execution to create a seamless onboarding journey across digital, call center, and partner touchpoints. Critically, this position serves as a catalyst for shifting the organization toward modern product thinking—establishing a unified roadmap model that integrates diverse workstreams without threatening existing ownership structures. Through influence, clarity, and prioritized execution, you will prove the value of cross-enterprise product management principles while delivering measurable business and member outcomes.

Requirements

• Bachelor’s in Marketing, Business Administration, Computer Science, or Information Technology, or related.
• Experience: 8–12+ years of product leadership experience in complex, regulated environments (Healthcare, Financial Services, or comparable).
• Leadership: Demonstrated ability to influence without authority, aligning multiple independent teams around shared objectives.
• Product Acumen: Proven experience defining long-term product capability strategies—translating multi-year business goals into iterative delivery roadmaps.
• Technical Fluency: Familiarity with decisioning and personalization technologies (e.g., Adobe Experience Platform, Pega CDH, Salesforce Interaction Studio, or equivalent AI/ML platforms).
• Strategic Mindset: Strong command of both business value realization and agile-at-scale product practices.

Nice To Haves

• Master’s degree or certification in Marketing, Business Administration, or Information Technology, or related.
• Background in agile marketing planning or enterprise transformation.
• Thrives in highly collaborative projects, effective at building consensus, handles decisions with ease, and has the ability to navigate ambiguity.

Responsibilities

• Define and champion a unified, value-based onboarding roadmap that harmonizes strategic requests from Digital, Channels, and Lines of Business, setting the foundation for enterprise-level alignment.
• Lead through partnership, articulating the “why” behind priorities to senior stakeholders to drive consensus and coordinated delivery across siloed functions.
• Build frameworks that connect strategy to execution, providing transparency into dependencies, risks, and delivery progression—helping to mature product operating models.
• Serve as the enterprise advocate for onboarding excellence, building the narrative that product thinking drives measurable business value (retention, LTV, lower cost to serve).

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 5,001-10,000 employees