Principal Product Manager - Conversational AI & Analytics

UKG•Atlanta, GA

About The Position

UKG is seeking a results-driven Principal Product Manager to lead the delivery and scale of conversational AI reporting and analytics across our HCM and Workforce Management platforms. This role is accountable for translating AI innovation into secure, scalable, enterprise-grade capabilities that drive measurable customer adoption and revenue growth. You will own roadmap execution, align cross-functional teams, and ensure conversational AI reporting solutions are delivered on time, at quality, and with clear business impact.

Requirements

8+ years of product management experience in enterprise SaaS, with experience operating at a senior or principal level.
Experience in Workforce Management, Human Capital Management (HCM), payroll, or closely related HR/workforce technology domains.
Demonstrated ability to identify customer and market problems, define product requirements, and drive product delivery in partnership with engineering and cross-functional stakeholders.
Proven ability to lead product strategy and execution in complex, matrixed environments, including collaboration across product, engineering, go-to-market, support, and other partner teams.

Nice To Haves

Experience delivering reporting, analytics, insights, or data-driven product capabilities in enterprise software.
Experience with AI/ML-enabled or generative AI product capabilities, including bringing emerging technologies into customer-facing product experiences.
Experience with conversational experiences, intelligent reporting, analytics workflows, or other AI-assisted user experiences.
Experience with Healthcare Labor Productivity, workforce analytics, or adjacent decision-support use cases.
Experience delivering secure, governed AI solutions with explainability and role-based access controls.
MBA or advanced degree in Business, Computer Science, Data Science, or a related field.

Responsibilities

Own and execute the product roadmap for conversational AI reporting and analytics, delivering incremental value through well-defined releases.
Translate strategic vision into prioritized backlogs, clear requirements, and measurable outcomes.
Partner closely with engineering and data science teams to deliver production-ready NLQ, generative insights, summarization, and conversational dashboard capabilities.
Define acceptance criteria, model evaluation metrics, and quality benchmarks to ensure accuracy, performance, and trust.
Lead discovery, pilots, and beta programs, incorporating feedback into rapid iteration cycles.
Drive cross-functional execution across AI/ML, platform engineering, UX, security, legal, and go-to-market teams.
Establish and track KPIs including adoption, engagement, accuracy, performance, retention, and revenue contribution.
Ensure responsible AI governance, compliance, and role-based security controls are embedded into all releases.
Support sales enablement, field readiness, pricing, and packaging to accelerate market adoption.
Manage customer escalations related to conversational AI reporting, driving root-cause resolution and continuous product improvement.