Principal Product Manager, Assisted Experiences

T-Mobile • Bellevue, WA

3d

About The Position

The Principal Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Principal Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. No day is the same for the Principal Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering

Requirements

• Bachelor's Degree (Required)
• More than 10 years - Relevant Product Management experience in an agile software product development environment.
• Product Development Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
• Business Analytics Proven analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• Customer Experience Management Mastery level (industry leading) understanding of customer experience. (Required)
• Agile Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• SCRUM Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Technical Writing Mastery of requirements elicitation, and writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• User Experience Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
• Product Management Experience in delivering large and complex business/technology initiatives. (Required)

Responsibilities

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining, and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
• Owns product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Leads discussions with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product. Also uses this knowledge to guide and advise the broader organization.
• Leverages customer insights for product vision, strategy, roadmap, priorities. Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities. Create, manage, foster an active VOC feed for themselves and team. Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset. Creates an environment and culture where the team is immersed in customer-first mindset. Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for the highest level complexity products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 9+ Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams. Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap. Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics. Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product. Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support. Anticipates and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team. Accountable for product quality and performance in production environment. Accountable for product and Dev team response in event of critical or high impacting defect , including communications to stakeholders at all levels.
• Manages development of adoption tools and training materials. Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).
• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties. Develops positive working relationships with Customer groups or Customer Representatives.
• Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of Product Team. Presents at educational workshops; reviews professional publications; establishes personal networks; participates in professional societies. Develops adoption tools and training material.

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees