Principal Product Designer, AI/ML

ServiceNow•Santa Clara, CA

73d

About The Position

Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ This role is for our Conversational AI Experiences team. We dedicate ourselves to designing intuitive interfaces that enable users to engage with our AI Assistants through both conversational and search experiences. This product area plays a pivotal role in advancing ServiceNow's mission to improve the way people work, and it has become increasingly important as customer adoption accelerates. Our team operates in a fast-paced environment, where quick iteration is essential. We rely heavily on customer feedback and research to guide our decisions and refine our approach, ensuring that our solutions consistently meet user needs and expectations. What you get to do in this role: You get to lead large, cross-product, strategic initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world. You drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers. You provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams. You will act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.

Requirements

BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)

Nice To Haves

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
15+ years of relevant design experience.
An inspiring portfolio demonstrating formative contributions to design language, strategy, processes, and standards, up to company level.
Strategic advocate for design and for users at the cross-functional senior leadership and executive level.
Seen as a thought leader in a company and industry, delivering product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
Influence skills and drive to define design strategy across multiple products and/or complex horizontal initiatives.

Responsibilities

lead large, cross-product, strategic initiatives that are critical to the success of a business unit or the company as a whole to transform how people work around the world.
drive product experiences that exemplify beautiful design, catalyze user and enterprise productivity, create extensible systems and frameworks, and inspire customers.
provide strategic direction, vision, and leadership for collaborative efforts with multidisciplinary teams.
act as an industry influencer and thought leader, advancing the industry through contributions to trade events and publications.