Principal Process Manager-Network Authorization Health & Compliance

Capital One•Riverwoods, IL

About The Position

Principal Process Manager-Network Authorization Health & Compliance As a Principal Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management. Our Network Authorization Health & Compliance Family is growing - bringing the Network into the Capital One ecosystem. Our goal is to ensure a smooth transition, establish a strong operational foundation, and set the stage for future investment and growth. As a part of the team, you will: Serve as a key liaison between the Network Authorization during all process reviews, internal and external audits — ensuring the Network Authorization is properly represented, identifying roadblocks and supporting their resolution Provide regular updates to senior leadership on recommendations for process definition, governance adoption, and issue management as it relates to compliance and regulatory demands Drive best in class process and governance definition and adoption across the department using tools such as Blue Works Live to visualize the functions that exist both within our authorization platforms and manual processes Lead department wide efforts to conduct self-testing of Controls on a regular cadence and ensure those controls continue to drive acceptable risk tolerance results The candidate will be expected to query data to derive insights to support regulatory compliance and audit related needs General Responsibilities: Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives Identify and implement process improvements driving issue resolution/risk mitigation activities Tracking and resolving process breakdowns Understanding customers’ needs of the process and driving process improvements Developing and maintaining formal process documentation including procedures and process flow diagrams Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions May lead a team and/or direct others on projects

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience with Microsoft Office or G Suite
At least 1 year of process management experience

Nice To Haves

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 1 year of experience in Compliance or Risk Management
At least 2 years of experience in Process Management

Responsibilities

Serve as a key liaison between the Network Authorization during all process reviews, internal and external audits — ensuring the Network Authorization is properly represented, identifying roadblocks and supporting their resolution
Provide regular updates to senior leadership on recommendations for process definition, governance adoption, and issue management as it relates to compliance and regulatory demands
Drive best in class process and governance definition and adoption across the department using tools such as Blue Works Live to visualize the functions that exist both within our authorization platforms and manual processes
Lead department wide efforts to conduct self-testing of Controls on a regular cadence and ensure those controls continue to drive acceptable risk tolerance results
Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution/risk mitigation activities
Tracking and resolving process breakdowns
Understanding customers’ needs of the process and driving process improvements
Developing and maintaining formal process documentation including procedures and process flow diagrams
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
May lead a team and/or direct others on projects