Principal POTS Telecom Design Engineer

BAE Systems Plc•Vicksburg, MS

38d•$94,728 - $161,038

About The Position

Join a Team that's Shaping the Future of IT Support At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a Principal POTS Telecom Design Engineer, you'll play a critical role in leading the design and remote operations of Plain Old Telephone Service (POTS) telecom systems for the Enterprise Service Desk (ESD) in a large government enterprise contract, serving the customer. This is a unique opportunity to provide 24/7/365 remote operations, initial contact support, and first-call resolution for POTS telecom systems, ensuring reliable voice and digital communications for all government IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, you'll design resilient POTS architectures, optimize telecom infrastructure, and drive seamless support to maintain mission-critical connectivity in high-volume, always-on operations. As a senior POTS telecom design engineer, you'll be responsible for providing remote initial contact support and first-call resolution activities via telephone and digital communication POTS telecom systems, diagnosing and resolving issues such as line provisioning, call routing, and device connectivity. You'll design POTS telecom architectures, including redundancy, scalability, and integration with IP/digital systems to enhance reliability and support ESD workflows. Your expertise will help drive seamless integration, compliance, and secure telecom operations. In this role, you'll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. You'll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process improvements aligned with ITIL incident management. If you're passionate about POTS telecom design engineering, and have a strong track record of delivering results, we want to hear from you. Location: This candidate shall be located within 50 miles of Vicksburg, MS. #Castle-Net

Requirements

Bachelor's degree in Telecommunications Engineering, Information Technology, Computer Science, or a related field (or equivalent experience)
10+ years of experience in POTS telecom design and engineering, with hands-on expertise in 24/7 remote operations, initial contact support, first-call resolution, and voice/digital support for government or large enterprise IT environments
Proven track record designing and operating POTS systems for high-volume ESD operations, including troubleshooting and optimization for government contacts
Active DoD Secret Clearance (must be current and transferable)
Strong knowledge of federal telecom standards (e.g., NIST 800-53, FISMA) and ITIL practices for service desk and incident management
Proficiency in POTS telecom tools (e.g., Avaya PBX, Cisco Voice Gateways) and monitoring software for voice/digital systems
Excellent customer service, diagnostic, and communication skills for remote support in 24/7 rotations

Nice To Haves

BICSI Installer 2 - Copper certification
INSTC (International Society of Telecommunications Engineers) Copper Certification
Experience supporting DoD or large federal POTS telecom, including hybrid analog/digital integrations and ESD 24/7 operations
ITIL 4 Foundation certification
Background in VoIP/POTS convergence and scripting for automation (e.g., Python for call routing)
Master's degree in a relevant field or additional certifications (e.g., CompTIA Network+)

Responsibilities

providing remote initial contact support and first-call resolution activities via telephone and digital communication POTS telecom systems
diagnosing and resolving issues such as line provisioning, call routing, and device connectivity
designing POTS telecom architectures, including redundancy, scalability, and integration with IP/digital systems to enhance reliability and support ESD workflows
drive seamless integration, compliance, and secure telecom operations
collaborate with stakeholders to integrate POTS support with broader IT services
contributing to knowledge bases and process improvements aligned with ITIL incident management

Benefits

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards