Principal PM Manager

Microsoft•Redmond, WA

10d

About The Position

Microsoft is shaping the future of cybersecurity through intelligent, cloud native security platforms powered by AI and large scale data. At the center of this innovation are Microsoft XDR and Microsoft Sentinel, where advanced analytics, automation, and AI driven insights enable customers to detect, investigate, and respond to threats at machine speed. Our Customer Acceleration Teams (CAT) operate within the Customer Experience Engineering (CxE) organization and are at the intersection of product engineering, the Microsoft field (Sales, Marketing, and Customer Success), strategic customers, and partners. We are deeply integrated with engineering and product teams to master the architecture, AI capabilities, and service design behind Microsoft’s XDR and SIEM platforms. We then translate that knowledge into real world guidance to help customers and partners deploy, operationalize, and maximize the value of AI powered security solutions. Our mission is to increase protection & value for customers while accelerating product innovation. We bring the customer voice and real world security signals directly into product strategy, design, and development while ensuring our security platforms evolve to meet the reality of modern, AI driven threats. Are you passionate about cybersecurity, AI, and empowering customers to stay ahead of attackers? Interested in joining one of the most impactful engineering teams within Microsoft Security? The Cybersecurity Customer Experience Engineering (CxE) team is looking for a Principal PM Manager to lead a Customer Acceleration Team of PMs focused on driving successful deployment and adoption of cutting edge cyber security solutions for Microsoft XDR, Microsoft Sentinel and Copilot for Security. As a CxE Principal PM Manager, you will play a critical role in shaping the evolution of Microsoft’s AI powered security products while working closely with engineering to influence roadmap decisions, helping customers improve their security posture, and enabling the Microsoft field to confidently position and architect modern cyber security solutions. #MSFTSecurity

Requirements

Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
1+ year(s) people management experience.
The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Nice To Haves

Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience.
3+ years people management experience.
4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
Background in cybersecurity, including hands on or leadership experience with enterprise security platforms, threat detection, incident response, and security operations at scale.
Technical foundation across modern security architectures, including XDR, SIEM, SOAR, and cloud based security platforms, with the ability to understand end to end security workflows and customer environments.
Experience with AI powered and data driven security solutions, including applying machine learning, Copilot experiences, or agent based approaches to improve detection, investigation, response, and operational efficiency in SOC environments.
Technical knowledge of Microsoft Security solutions, such as Microsoft Defender (Endpoint, Identity, Cloud) and/or Microsoft Sentinel, or equivalent enterprise security platforms.
Demonstrated ability to translate customers blockers, challenges and asks to objectives into clear, actionable direction, motivate teams through ambiguity, and drive sustained execution and results with engineering teams.

Responsibilities

Own a critical charter spanning customer experience, product influence, and platform scale.
Lead and grow a team of Product Managers with direct reports, while operating as a senior leader across the Security organization, influencing direction well beyond your immediate team.
Shape how our services and products scale through AI powered experiences, agentic workflows, and deep customer insight.
Drive cross organizational collaboration with CAT leadership, engineering, and product PM teams to influence roadmaps, accelerate adoption, and help our services reach sustained escape velocity.
Set the leadership bar for people management by practicing care, coaching, and modeling inclusive, high impact leadership.
Lead a global team of Product Managers responsible for driving customer learning, deployment, and optimization of Microsoft Security solutions while designing scalable, AI assisted and agent driven models that multiply impact beyond human only execution.
Champion clarity, resilience, and adaptability in an environment of constant change, ensuring the team can pivot quickly while maintaining strategic alignment and delivery excellence.
Foster a globally diverse and inclusive organization where employees consistently engage, innovate, and thrive.
Own and drive high impact objectives and key results that align directly to Security business outcomes.
Partner with senior stakeholders to define multi quarter strategies and translate them into clear, measurable results.
Elevate execution by embedding AI driven prioritization, automation, and intelligent decision making into how work is planned, tracked, and delivered while improving velocity, focus, and outcome quality at scale.
Operate as a lead customer advocate across the organization. Synthesize qualitative feedback, operational signals, and AI powered insights into clear product narratives and prioritized recommendations that shape engineering investment and roadmap decisions.
Drive systemic change by re-imagining how customer scenarios are handled leveraging AI agentic approaches, Copilot experiences, and predictive insights to reduce friction, accelerate resolution, and proactively address customer needs before they escalate.
Lead by example in shaping how AI and agentic solutions are embedded into Microsoft Defender and broader Security experiences.
Influence how intelligent automation is used to guide customers, scale expertise, and unlock new operating models across CxE and CAT.
Partner with engineering and product leadership to ensure AI experiences are grounded in real customer scenarios, measurable outcomes, and trusted security principles.