Principal Platform Manager, Customer Integrations

SanMar • Issaquah, WA

2d • $135,000 - $195,000 • Hybrid

About The Position

The Principal Platform Manager is responsible for the Customer Integrations channel - overseeing platform evolution and representing the channel to internal and external audiences. They are responsible for establishing and overseeing execution of the platform roadmap, working with the Sales & Digital Commerce teams to address customer inquiries, increasing adoption of the channel, representing SanMar within related industry organizations, and maintaining alignment to SanMar's business strategy.

Requirements

• Bachelor's Degree in Computer Science, IT Management, or equivalent experience
• 10+ years of relevant industry experience
• Strong knowledge of industry technology solution providers
• Technical understanding of enterprise applications and integration approaches
• Ability to collaborate and build trusted relationships internally, and across the Promotional Products industry
• Experience with public speaking and engagement of external audiences
• Excellent written and verbal communication skills
• High level of customer service experience
• Ability to manage multiple priorities
• Ability to lead and direct through influence
• Solution-oriented mindset
• Knowledge of SDLC methodologies
• Ability to self-manage in high-stress situations

Responsibilities

• Champion SanMar and its Customer Integration capabilities with customers, industry audiences, and internal teams.
• Own the Customer Integrations platform end to end.
• Shape long term platform strategy in partnership with senior leadership.
• Forge trusted relationships with customers and industry experts.
• Architect and manage the platform roadmap.
• Lead continuous improvement and adoption of best practices.
• Expand customer engagement and usage of SanMar’s integrations platform in partnership with cross functional teams.
• Define and monitor key performance metrics, reporting insights to stakeholders.
• Align closely with Sales and Digital Commerce teams to support SanMar’s business strategy.
• Evaluate customer and stakeholder feedback to shape platform evolution.
• Resolve customer issues proactively, including de-escalation when needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Salary Range: You`ll earn between $135,000 - $195,000 annually, depending on experience.
• Bonus: You`ll be eligible for an annual discretionary bonus up to 15% of base salary.
• Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 152 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Number of Employees: 501-1,000 employees