Principal Platform Architect - Financial Services

ServiceNow•Addison, TX

55d

About The Position

Role Overview Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects. Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability. Unique Job Responsibilities Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform Provide a point of view to the ServiceNow product strategy team to steer the product roadmap Platform Architect Specifics This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions. You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements. The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

Requirements

Consulting Experience
Experience working in Financial Services industry
Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
Experience working in the Financial Services industry
3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to:
Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations.
Large Program Experience
3+ years large program experience leading architecture and design
Enterprise Architecture Experience
Enterprise or Solution Architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience
Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
1-2 years of ServiceNow Platform Experience is desired but not required
Cloud platform experience desired
Familiarity with Enterprise Platforms
Customer Focus
Translates requirements to Demonstrate value
Collaborative
Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development background
Excellent presentation and communication skills
Travel up to 50%

Nice To Haves

Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Knowledge of data modeling, CMDB design, and platform data strategies
Exposure to industry-specific solutions (e.g., public sector, healthcare, financial services)

Responsibilities

Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
Provide a variety of knowledge across multiple workflows
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
Translate goals to outcomes into a customer roadmap
Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
Manage technical governance, and a delivery operating model and governance
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
Support the sales effort by scoping and estimating the engagement and change orders
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Maintain skills / certifications on relevant technologies and workflows
Support the professional development of others through mentoring