Principal Platform Architect

ServiceNow•Jersey City, NJ

About The Position

The Team The Customer Excellence Group (CEG) team at ServiceNow works with customers to help them achieve their business outcomes by providing Customer Success services. The team’s purpose is to accelerate customers’ adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs and reduce risks. This role will be part of the System Integrator (SI) team serving top SI partners of ServiceNow. What you get to do in this role: The Platform Architect is a strategic technical leader responsible for designing and governing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role works closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, ensure architectural best practices, and drive digital transformation initiatives. An ideal candidate will have experience working as an enterprise architect with a successful track record in management consulting, (professional services firms or cloud software company), focused on technology strategy, governance, data and solution design. They will have demonstrated the ability to become a trusted advisor to senior executives and facilitate customer success from strategic or annual planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.

Requirements

Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm)
3+ years of experience in implementation leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
Fortune 500 or OEM Software or Cloud Company enterprise architect
Career progression (Technical, Architecture)
Experience working with functional business leaders to: Identify business objectives and develop outcome-focused roadmaps
Guide large Consulting/SI organizations.
Large Program Experience 3+ years large program experience leading architecture and design
Enterprise Architecture Experience Enterprise or Solution Architect role and/or relevant experience.
Data modeling, core data design, security, integrations, configuration management
Cloud Application Technology Experience Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
Cloud platform experience desired
Familiarity with Enterprise Platforms
Certified Technical Architect (CTA) in good standing
8+ years ServiceNow experience
ServiceNow Platform and Implementation Experience
Customer Focus Translates requirements to Demonstrate value
Collaborative Results Driven
Cultivates Innovation
Executive level communication skills
Consultative perspective
Thrives in complexity
Strategic mindset
Software Development Background
Excellent presentation and communication skills
Travel up to 60%

Nice To Haves

Certified Master Architect (CMA) in good standing
10+ years ServiceNow experience
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Knowledge of data modeling, CMDB design, and platform data strategies

Responsibilities

Architecture & Design Design end-to-end ServiceNow solutions across modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
Define and maintain the platform’s technical architecture roadmap in alignment with business goals and enterprise standards
Design Architectural standards focused on performance, scalability, and maintainability best practices
Lead technical governance and support Portfolio/Strategic governance design and implementation
Stakeholder Engagement Collaborate with business units, product owners, and developers to translate business needs into technical solutions
Provide architectural guidance and mentorship to developers and administrators
Present platform strategy and design decisions to stakeholders and leadership
Write and develop stories Serve as a Business Relationship Manager (BRM) to procure requirements, define solutions, write requirements/stories, and develop as part of a sprint team.
Platform Leadership Serve as the SME for the ServiceNow platform across integrations, configurations, and custom development
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Ensure adherence to ServiceNow architecture guardrails and coding standards
Innovation & Strategy Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
Support the development of reusable solutions, accelerators, and technical assets
Participate in vendor evaluations, proof of concepts, and roadmap planning