Principal Platform Adoption Specialist

Jobgether

2d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Platform Adoption Specialist in United States.
This role is responsible for driving platform adoption and enablement initiatives for enterprise customers, ensuring they maximize the value of their software investment. You will serve as a strategic advisor, guiding customers on best practices, platform capabilities, and adoption strategies that support business outcomes. The position involves analyzing customer usage data, designing scalable enablement resources, and delivering hands-on training and demonstrations. Success in this role is measured by adoption metrics, customer satisfaction, and the ability to influence both internal stakeholders and customers. You will collaborate with Customer Success, Professional Services, and Product teams to identify adoption gaps, mitigate churn, and promote continuous improvement. This is a highly visible position that requires autonomy, technical acumen, and a proactive mindset to deliver measurable impact across a global customer base.

Requirements

• 8+ years of experience in Customer Success, Professional Services, or consulting, with a proven track record in software adoption.
• 3–5+ years of hands-on experience with Anaplan or other EPM/SPM/SCM platforms.
• Strong understanding of planning processes and the ability to advise on platform capabilities to drive business outcomes.
• Excellent facilitation, presentation, and communication skills for both in-person and virtual audiences.
• Proven ability to create structure, implement effective processes, and operate autonomously in fast-paced environments.
• Strong problem-solving skills with a focus on continuous improvement and results.
• BA/BS required; MA/MBA is a plus.

Nice To Haves

• Certification in platform-specific tools preferred (e.g., Master Anaplanner).

Responsibilities

• Serve as a trusted advisor to customers, driving adoption and maximizing platform value.
• Proactively communicate platform updates and educate customers on new features and capabilities.
• Partner with Customer Success teams to identify at-risk accounts and develop re-engagement strategies.
• Deliver hands-on training, product demonstrations, and enablement sessions to diverse customer segments.
• Develop scalable resources such as guides, tutorials, and FAQs to support adoption across the customer base.
• Analyze usage data and customer feedback to identify trends, mitigate risks, and influence product improvements.
• Provide actionable insights to internal teams to shape platform roadmap and feature priorities.

Benefits

• Competitive salary with potential equity or performance-based incentives.
• Flexible remote work options (#LI-Remote) and paid time off.
• Medical, dental, and vision benefits.
• Professional development opportunities and tuition reimbursement programs.
• Employee Assistance Program (EAP) to support mental health and wellness.
• Retirement savings plans, including 401(k) options.
• Inclusive and diverse work environment emphasizing equity, belonging, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level