Principal Outbound Product Manager, Enterprise & Platform

Atlassian•Seattle, WA

121d•Hybrid

About The Position

Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Responsibilities Reporting to the Head of Outbound Product Management overseeing Atlassian’s Cloud Platform Transformation efforts, the Principal Product Manager, Outbound Product Management role will work closely with both our GTM and R&D teams to improve the "Fit" and "Adoption" of our products for our most strategic customers. You will collect and codify feedback from the field to bring back to product, and use that knowledge to shape both our Product roadmaps and our GTM strategy across Sales, Marketing, and Customer Success. "Fit": Work with PMs to distill the broad set of feedback we hear from customers into a product strategy that delivers on the right feedback, using the right solutions, with the right priority "Adoption": Communicate that product strategy back to customers and the market in the most effective way for the right audience, to ensure customers can adopt our solutions at scale You will engage as a Subject Matter Expert (SME) with strategic customers during high-stakes pre-sales conversations, serving as product partner in escalations, and driving strategic post-sales conversations to ensure that our customers can adopt our products at scale. You are also responsible for prioritizing customer needs with product and solution teams, and building scaled customer learning loops to capture feedback. You will also drive the Product perspective and influence on Marketing strategy, serving as a conduit between Product and Marketing teams to ensure that we are positioning and messaging the value of Atlassian Cloud Platform as effectively as possible. Primary Responsibilities: Be a strategic partner for our largest customers Engage with CIO/Sr Director buyer personas throughout the sales cycle to instill customer confidence in our products Partner with Sales and Customer Success teams for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial Work cross-functionally with Product, Marketing, and Engineering to ensure that we deliver solutions for these customers, regardless of where the solution exists in our org or product Influence the market Lead partnership between Product and Marketing to shape our product narrative and shape Product Marketing roadmaps Work with analysts and market leaders to shape the perception of our product Participate in market events to drive awareness of our product as a market leader Influence Atlassian Define, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customers Represent Voice of the Customer back to product teams Develop scaled customer feedback loops across Atlassian product teams Who you are: Part Marketer: Tell stories about our product vision and value in a way that resonates with the market Part Sales: Tailor those stories to the needs of a specific customer and handle questions/objections to close deals Part Product Manager: Design solutions for the biggest issues seen in the field, and collaborate with product teams to solve Part Customer Success: Help tailor those solutions to the needs of individual customers to drive adoption and deliver on the promises we made during the Sales process And above all, a communicator: Understand how a customer problem translates to a product vision (and vice versa) Execute that two-way communication at different levels of seniority, both internally (from an AE to a Product VP) and externally (from an Engineer to a CIO)

Requirements

5+ years experience in B2B SaaS space, with a focus on Enterprise and/or on-premise to cloud migrations
5+ years experience in product management, with hands-on experience driving adoption of features or products (in addition to shipping them)
Background in customer-facing situations, able to land deals, de-escalate and help improve processes where needed
Systems thinking and creative problem solving approach that considers alternative solutions to shipping a new feature
Experience building systems to capture and prioritize customer feedback at scale
Track record of influencing product strategy without direct authority
Executive Presence and customer-facing confidence; ability to both write and speak to influence C-level customers and partners
Have experience in Atlassian’s primary markets - Collaboration & Work Management. Familiar with competitive landscape and trends in the industry
Can align many teams to achieve OKRs - Extensive experience driving end to end cross-functional initiatives across Engineering, Design, Data Science, Marketing, Sales and Strategy
Empathy-driven Product leader who can coach PMs on how to engage with customers effectively
Comfortable traveling domestically & internationally for meetings based on business need

Nice To Haves

Experience working within US Public Sector and experience landing key industry compliance accreditations (FedRAMP, IL5, Top Secret/Classifed, etc).

Responsibilities

Be a strategic partner for our largest customers
Engage with CIO/Sr Director buyer personas throughout the sales cycle to instill customer confidence in our products
Partner with Sales and Customer Success teams for adoption remediation and growth conversations with strategic customers where product intervention would be beneficial
Work cross-functionally with Product, Marketing, and Engineering to ensure that we deliver solutions for these customers, regardless of where the solution exists in our org or product
Lead partnership between Product and Marketing to shape our product narrative and shape Product Marketing roadmaps
Work with analysts and market leaders to shape the perception of our product
Participate in market events to drive awareness of our product as a market leader
Define, prioritize, and deliver significant portions of our customer roadmap, optimizing for largest customers
Represent Voice of the Customer back to product teams
Develop scaled customer feedback loops across Atlassian product teams

Benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.
Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

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