Principal Operations Architect | Care Delivery Transformation

Akido•Los Angeles, CA

15d•$190,000 - $215,000

About The Position

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com . The Opportunity Are you driven to design the systems and strategies that power the future of healthcare? As a Principal Operations Architect, you’ll take the lead in shaping Akido’s operational foundation — building scalable processes, integrating cutting-edge technologies, and unlocking efficiencies that enable our care teams to focus on what matters most: patient health. This is a high-impact, strategic role for a builder who thrives on complexity — someone who can zoom out to design bold roadmaps while also diving deep into the details to turn vision into reality. If you’re excited by the challenge of architecting healthcare operations at scale and mentoring others to deliver lasting impact, we want to meet you.

Requirements

7–10 years of experience in healthcare operations, process architecture, or related fields, with increasing leadership responsibility.
Proven expertise in operational strategy, process design, and systems implementation in a fast-paced environment.
Strong analytical and problem-solving skills, with experience in identifying and resolving complex operational challenges.
Knowledge of healthcare operations, regulatory requirements, and best practices.
Demonstrated ability to lead cross-functional teams and mentor junior colleagues.
Technical curiosity and ability to evaluate emerging technologies for operational impact.
Excellent written and verbal communication, collaboration, and stakeholder management skills.

Responsibilities

Develop and maintain a strategic roadmap for operational processes and systems, aligning with business objectives and industry best practices.
Design and implement scalable, efficient, and secure operational systems and workflows.
Identify bottlenecks and inefficiencies; drive process optimization and automation using tools like LLMs, RPA, and other advanced technologies.
Conduct feasibility studies and business case analyses for new initiatives, balancing risks and benefits.
Develop and maintain standard operating procedures (SOPs) to ensure clarity and consistency across business processes.
Set up performance monitoring and productivity tracking across key functions in your portfolio, reporting on KPIs and improvement opportunities.
Evaluate and recommend new technologies to improve operational efficiency and integrate seamlessly with existing systems.
Collaborate with cross-functional teams to translate business needs into actionable operational solutions.
Provide leadership and mentorship to operational teams, fostering a culture of continuous improvement and innovation.
Coach and develop junior team members, building organizational capability in operations architecture.