Principal Network Engineer IS, Voice and Unified Communications (UC) Virtual

Providence Health & Services•Redmond, WA

48d•Remote

About The Position

The Principal Network Engineer specializing in Voice and Unified Communications (UC) will play a critical role in the design, operation, and enhancement of large-scale communication services tailored for IS, non-IS, and clinical caregivers. This role demands deep technical expertise in deploying and managing advanced voice/UC systems, alongside integrating legacy systems to ensure seamless and optimized performance. As a subject matter expert, the engineer will provide top-tier support in complex environments, driving innovation and efficiency in voice-related technologies. Some travel may be required to support various initiatives and implementations effectively. Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Providence welcomes virtual work for applicants who "currently" reside in one of the following States / Regions: + Alaska + Washington + Oregon + Montana + California + Texas: Lubbock + Texas: Levelland + Texas: Plainview

Requirements

Bachelor's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
8 or more years of related experience
Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
Scripting experience with one of PowerShell, Perl, Ansible, VB Script, Python, SQL.
Strong experience with n-tier solutions
Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
Strong experience leveraging data and metrics to drive behavior, process, and priority decisions
Strong experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis

Nice To Haves

Master's Degree - Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
8 or more years of hands-on experience with Avaya Enterprise Unified Communications (UC) technologies in a multi-data center environment
4 or more years of hands-on experience with Cisco in a multi-data center environment
Proficiency in Cisco UCS technologies, including Call Manager, CUBE, Unity, WebEx Calling, and Voice Gateways
Expertise in Avaya hardware and technologies such as Communication Manager, Aura Messaging, and Session Manager
Experience in managing and supporting Oracle SBC in a large-scale enterprise environment
Deep knowledge of VoIP networking services, including SIP and carrier-based solutions
Experience with monitoring and telemetry tools, such as SNMP, Syslog, and Wireshark
Cloud and networking certifications, preferably at the CCNP Collaboration level
Experience with large scale migrations from legacy PBX and voice services to Cisco Cloud UCM and SIP
Preferred experience support faxing over SIP/H.323
Familiarity with CDR systems and SIP log aggregator data collection
Proficiency in voice testing, load tools, and call-quality measurement tools
Strong analytical ability, judgment, and problem-solving skills, with a comprehensive understanding of business functions and IT industry issues
Highly developed communication, negotiation, presentation, and consensus-building skills
In-depth knowledge of IT concepts, strategies, methodologies, practices, and procedures

Benefits

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more.
Learn more at providence.jobs/benefits.

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