Principal Info Security Engineering - Remote

UnitedHealth Group•Eden Prairie, MN

1d•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position will be at the helm of the customer engagement office within the Enterprise Security Risk Office, responsible for overseeing customer-related activities by working closely with executive leaders to integrate security strategies into customer interactions. This position sits within the Security Office focused on building backend support driving the office’s centralized security strategy while translating technical security responses to external audiences. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

4+ years of experience in customer experience and implementing customer experience strategies, preferably in a security or technology environment.
4+ years of experience in a leadership role leading programs
4+ years of proven analytical, reporting and problem-solving skills, with the ability to identify and address customer pain points and satisfaction drivers with data.
4+ years of experience communicating and partnering with external customers

Nice To Haves

Experience in the healthcare insurance sector
Fundamental understanding of InfoSec standards and best best practices
High standards in communication and reporting

Responsibilities

Define process of engagement model for customer office, BISO, CISO, CSO
Map out our matrix of customer interactions: legal, ETIPS, Comms, Growth, Executive clients, CIOs
Establish a process to respond to customers’ security related inquiries with confidence by collaborating with appropriate teams including cyber defense, security officers, privacy and communications
Develop and implement strategies to enhance customer trust and ensure security communications are efficient and effective
Partner with other enterprise security teams to enhance customer interactions and to ensure alignment with regulatory and compliance requirements
Assist in the development and presentation of security trust materials to clients and stakeholders
Assist with the Security Office Center of Excellence by driving identified security gaps and improvements that require collaboration from different teams across the enterprise
Translating technical security requirements to customers in support of XISOs
Assist in the development and presentation of security trust materials to clients and stakeholders