PRINCIPAL HUMAN SERVICES POLICY & SYSTEMS SPECIALIST

State of careers Rhode Island

1d

About The Position

GENERAL STATEMENT OF DUTIES: To perform the most complex technical, analytical, evaluative and liaison work in human service planning and development of policies and systems; and to do related work as required.
SUPERVISION RECEIVED: Works under the general supervision of a superior from who assignments are received in outline form with considerable latitude for the exercise of independent judgement and initiative.
SUPERVISION EXERCISED: Plans, supervises and reviews the work of subordinate technical and clerical personnel assigned to assist.
ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To perform the most complex technical, analytical, evaluative work in the planning and development of human service policies and systems on a statewide basis. To plan, organize and supervise subordinate specialists in the development of human service policy and systems. To be responsible for planning and organizing field staff input for the development of electronic policy and systems. To research, write and edit Department of Human Services policy based upon accurate interpretation of federal/state laws and regulations. To do related work as required.
The Principal Human Services Policy & System Specialist (PHSPSS) for the Center for Staff Development and Learning (CSDL) will concentrate on maintaining technical tools utilized by CSDL and DHS in the pursuit of staff development and learning. This position will focus on the new Quality Initiatives across the agency to meet with new federal changes.

Requirements

• A thorough knowledge of the principles and practices of developing human service programs and systems
• A thorough knowledge of the methods and techniques involved in the electronic and manual collection and organization of data used in human service programs
• The ability to understand electronic file maintenance in policy and eligibility systems
• The ability to interpret federal and state laws and regulations and their impact on Department of Human Services policies
• The ability to establish and maintain effective working relationships with federal, state and community officials as well as the general public
• related capacities and abilities
• graduation from a college of recognized standing
• progressively responsible employment in using and/or formulating Department of Human Services policies and/or systems
• Or, any combination of education and experience that shall be substantially equivalent to the above education and experience

Nice To Haves

• Possess high to expert level technology skills and/or knowledge.
• Preferred 3+ years of IT work experience
• Outstanding knowledge of software maintenance
• Strong ability to troubleshoot complex systems and resolve technical issues
• Demonstrates the ability to convey technical information to non-technical stakeholders
• Ensures services are reliable, user-focused, and meet agency needs
• Demonstrate advanced ability to use technology including facilitating meetings via Zoom and Teams, utilizing Microsoft 365 Office Suite effectively, with experience in Word, PowerPoint, Excel, and SharePoint file management
• Develop plans to achieve goals and objectives and meet project deadlines.
• Able to use time effectively and efficiently to meet goals
• Able to prioritize work to complete tasks on time
• Able to set goals
• Able to manage schedule
• Able to plan, organize, and manage projects from start to finish
• Able to adjust to organizational and team schedule-needs quickly
• Communicates information to individuals and groups. Cleary and concisely relays information written and orally to groups to ensure they understand the information and the message. Listens and responds appropriately to others.
• Clearly and concisely convey information verbally and in writing (i.e., emails, job aids, etc.)
• Able to practice active listening
• Maintain development schedules that are accurate and are communicated to the team and DHS operations accurately
• Able to resolve conflict
• Able to communicate with DHS staff clearly and concisely at all levels
• Able to receive and provide constructive criticism when working on collaborative projects with team members and others throughout the organization

Responsibilities

• To perform the most complex technical, analytical, evaluative work in the planning and development of human service policies and systems on a statewide basis.
• To plan, organize and supervise subordinate specialists in the development of human service policy and systems.
• To be responsible for planning and organizing field staff input for the development of electronic policy and systems.
• To research, write and edit Department of Human Services policy based upon accurate interpretation of federal/state laws and regulations.
• To do related work as required.
• Supports and reinforces DHS staff learning through the creation and maintenance of job aids.
• Identify the appropriate job aid (flash, TMT, QRG, etc.) to support the utilization and maintenance of technological tools
• Develop job aids and support materials
• Leads review teams to ensure finalized materials meet DHS standards
• Deliver knowledge transfers in accordance with the technological needs defined by the organization
• Able to develop knowledge transfers on digital learning platforms (i.e., learning management system and power point recording)
• Supports Clinical Training Specialists in preparing for and delivering self-led LMS courses

Benefits

• For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
• Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees