Principal HR Operations Partner
About The Position
About Definitive Healthcare : At Definitive Healthcare (NASDAQ: DH), we’re passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people—paving the way for smarter decisions and greater impact. Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011. We’re also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In’s 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India. We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion. The Principal HR Operations Lead is a senior individual contributor who leads high-impact HR Operations programs, governance, and operating mechanisms. This role translates direction into actionable operational roadmaps, builds scalable processes, and ensures strong service delivery controls across HR operations domains including benefits, immigration, LOA/ADA, and HR compliance reporting.
Requirements
- Bachelor’s degree required or equivalent experience (Master’s preferred)
- 10+ years progressive HR operations experience, with demonstrated transformation leadership
- Advanced expertise in HR service delivery, operational controls, and scalable process design
- Strong cross-functional influence and ability to operate with executive stakeholders
- Strong systems orientation; ADP expertise strongly preferred
Nice To Haves
- Program/Change leadership credentials (PMP, Prosci, Lean/Six Sigma)
- Experience leading HR shared services or service delivery transformation efforts
- Experience working in SaaS and/or data-driven environments
Responsibilities
- Lead implementation of HR Operations priorities and programs aligned with the company strategy and business needs
- Own process governance for key HR operational workflows: SOPs, controls, escalation paths, RACI, documentation standards
- Lead cross-functional operational initiatives across HR, Finance/Payroll, Legal, and external vendors
- Manage operational performance metrics (cycle time, error rate, case drivers, compliance evidence completeness) and recommend improvements
- Develop enablement materials: process maps, training guides, employee/manager communications, team playbooks
- Serve as escalation point for high-risk issues involving compliance, employee relations risk, or regulatory complexity (in coordination with HR leaders)
- Partner with Finance/Payroll on HR-owned decisions for earnings/deduction codes and related operational impacts
- Support scalable global HR operations delivery models, partnering effectively with India and Sweden HR teams on local execution
Benefits
- All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
