Principal Field Applications Engineer

Coherent Corp. • Fremont, CA

1d • Onsite

About The Position

This is a Sr. Principal, Field Applications Engineer position to provide
pre-sales and post-sales technical support to major customers in the San
Francisco Bay Area, primarily for networking products (optical transceivers and
active optical cables). This position is based at Coherent’s site in Fremont, CA
and supports key customers in the San Francisco Bay Area. Strong technical
background, excellent communication skills and ability to work directly with
customers and internal teams are required.

Detailed Responsibilities
-    Provide application, test, and quality support for key customers in the SF
Bay Area for Coherent’s optical communications products, primarily optical
transceivers/transponders/active optical cables for fiber optic networking. 
-    Support customer qualifications of Coherent products.  Emphasis on handling
issues associated with meeting customer performance and reliability
requirements.  Technical support and troubleshooting may be either a pre-sales
or post-sales activity.  Hands-on modification of optical transceiver-based
products will be required.
-    Engage in discussion with customers and respond to direct technical
inquiries
-    Drive customer product test and reliability requirements through the
internal Coherent organization
-    Write Application Notes and white papers relevant to product application
and test and for sales and customer distribution
-    Prepare and deliver product application presentations to customers and
internal organization as appropriate
-    Analyze customer specifications and establish gap analyses
-    Provide customer system design feedback to both marketing and engineering
-    Provide occasional technical and customer support at trade shows as needed
-    Work as a team member with other FAEs worldwide
-    Some domestic and international travel may be required

Requirements

• BS in engineering/sciences
• 2 years in the communications industry with working experience in technical positions
• Problem solving and hands-on skills related to electronic/electrical, mechanical, and/or photonics
• Strong technical and debugging skills including hands-on electronic skills
• Good communication and interpersonal skills
• Computer literate education and experience w/ Microsoft products, Oracle
• Can work independently and within a team environment
• All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
• Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
• Integrity – Create an Environment of Trust
• Collaboration – Innovate Through the Sharing of Ideas
• Accountability – Own the Process and the Outcome
• Respect – Recognize the Value in Everyone
• Enthusiasm – Find a Sense of Purpose in Work

Nice To Haves

• Customer-facing experience a plus
• Familiarity with networking equipment including work with optical transceivers is a plus

Responsibilities

• Provide application, test, and quality support for key customers in the SF Bay Area for Coherent’s optical communications products, primarily optical transceivers/transponders/active optical cables for fiber optic networking.
• Support customer qualifications of Coherent products. Emphasis on handling issues associated with meeting customer performance and reliability requirements. Technical support and troubleshooting may be either a pre-sales or post-sales activity. Hands-on modification of optical transceiver-based products will be required.
• Engage in discussion with customers and respond to direct technical inquiries
• Drive customer product test and reliability requirements through the internal Coherent organization
• Write Application Notes and white papers relevant to product application and test and for sales and customer distribution
• Prepare and deliver product application presentations to customers and internal organization as appropriate
• Analyze customer specifications and establish gap analyses
• Provide customer system design feedback to both marketing and engineering
• Provide occasional technical and customer support at trade shows as needed
• Work as a team member with other FAEs worldwide
• Some domestic and international travel may be required

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees