Principal Engineer, Software Development Engineering (Customer Firmware Support)

Western Digital•Irvine, CA

About The Position

Be part of a small, dynamic, team of Customer Firmware Engineers within the Hard Disk Drive organization. The Customer Firmware team is missioned to be the first touch point on technical customer engagements, processes, and technical discussions involving firmware. Customer Firmware Engineers work closely with validation organizations, firmware development teams as well as multiple Sales related teams. The ideal candidate will have a passion for helping customers through technical issues, ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi-tasking skills are challenged. This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on-going support The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle

Requirements

Bachelor or higher degree in Computer Engineering, Electrical Engineering, or Computer Science
4+ years related experience or equivalent

Responsibilities

Communicate customer status and priorities into upper management
Develop customer technical material and guide customers through technical discussions
Lead internal process improvement initiatives through collaborative work sessions and training

Benefits

paid vacation time
paid sick leave
medical/dental/vision insurance
life, accident and disability insurance
tax-advantaged flexible spending and health savings accounts
employee assistance program
other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
tuition reimbursement
transit
the Applause Program
employee stock purchase plan
the Western Digital Savings 401(k) Plan