Principal Digital Architect, Salesforce Marketing Cloud

Caterpillar•Chicago, IL

About The Position

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Join the Salesforce CRM Architecture (specialization in Salesforce Marketing Cloud Solution) team of Cat Digital and be responsible for defining functional designs and application systems architecture across various digital platforms.

Requirements

Analytical Thinking: Extensive knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Application Design, Architecture: Extensive knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
Platform Architecture: Extensive knowledge of technologies and methods to design processing mechanisms and roadmaps to execute business application systems; ability to design these roadmaps and deploy supportive interfaces for end-users to access related systems, in accordance with standards and processes.
Target Architecture: Extensive knowledge of target architecture; ability to develop the IT blueprint and roadmap while aligning the architecture and processes with business strategies and objectives.

Nice To Haves

Experience with Marketing CRMs or tools like Salesforce Marketing Cloud
Ability to strongly communicate the solutions and architecture to a wide range of audiences
Functional understanding and ability to demonstrate implementation of end-to-end CRM solutions using Sales, Service, and Marketing modules
Familiarity with Enterprise platforms (e.g., AWS, Snowflake, Fabric, Google etc.)

Responsibilities

Developing detailed architecture deliverables to solve business problems.
Designing an application's functional and technical architecture, such as High-level architecture, Technical Assessment, Data Model, Decomposing, Creating ROM, Technology Recommendations and Testing Strategies.
Leading the evaluation, proof of technology and deployment of new technologies to add or enhance existing digital technical capabilities.
Participating in addressing business requirements for applications and collaborating with cross-functional teams to deliver digital solutions that meet business results.
Develop and maintain current, planned, and future state architecture blueprints.
Lead in the identification and analysis of enterprise business drivers and requirements that drive the future state architecture.