Principal Deal Coordinator - Illinois

Redfin•Chicago, IL

57d•$21 - $34•Remote

About The Position

Behind every Redfin Agent is a team of talented real estate professionals whose number one goal is to deliver the best client experience in real estate. Working closely with our agents, our Sales Support teams ensure clients are cared for at every step in the home-buying and selling process. Top producers are highly driven individuals who know what it takes to succeed at the highest levels, both from themselves and their team members. As a Principal Deal Coordinator at Redfin, you will be a trusted partner to our top-producing agents, delivering service experiences that represent our highest level of deal support excellence at Redfin. You will be the agent's right hand, providing personalized, concierge-level support to ensure every aspect of the client's journey is handled with precision, care, and professionalism. This is a high-impact role, and your responsibilities will extend beyond traditional transaction coordination. You'll play a key role in increasing agent productivity, from offer writing and managing on-market listings to fostering strong client relationships and driving activities that bring repeat and referral business. You will be empowered to proactively identify and address challenges, ensuring a smooth and successful experience for agents and clients. Your ability to anticipate needs, think strategically, and deliver personalized, high-touch service will be essential in enabling our agents' success so they can help their clients win! Personalized Agent Support: This role demands a high degree of agility as the responsibilities are not guided by a structured "playbook." No two days are the same, with tasks ranging from creative endeavors like writing holiday cards and drafting listing remarks and CMAs to operational responsibilities like coordinating lawn care and staging. Your ability to adapt to changing priorities and deliver high-quality work will be key to success. Expert Transaction Management: Meticulously manage all aspects of the real estate transaction and listing process. As the backbone of your agent's business, you'll draft offers and facilitate contract execution as needed, oversee compliance, and orchestrate the details between all parties. Your role is to free up your agents so they can deliver exceptional service to their clients and close more deals. Spirit of Service: Deliver service experiences that make every client feel like they're our top priority. You'll go above and beyond to understand their unique needs, personally connecting by phone and customizing your service to each individual. Agents will always manage negotiations and offer advice, you'll provide invaluable insights and guidance, ensuring clients are informed and confident at every stage of the process. Your proactive, personalized approach will create a memorable, lasting experience that creates clients for life! Extreme Ownership: Take charge! You'll be trusted to foresee challenges and tackle them head-on before they become issues. Your ability to anticipate needs and act independently to resolve issues will be key to ensuring our clients have a seamless experience. Boost Sales: Proactively reach out to potential clients to reengage them in their buying and selling journey. Seek referrals from past clients to help increase repeat and referral business. Teamwork: Collaboration is the cornerstone of success in this role, driven by a strong partnership between agents and Principal Deal Coordinators. You'll play a key role in identifying and refining processes to elevate agent efficiency. Understanding each agent's unique working style and adapting to create a seamless, productive working rhythm is essential.

Requirements

A real estate license is required. Find out how to get one here: www.redfin.com/guides/how-to-become-a-real-estate-agent
You're a real estate expert with at least two years of experience in a licensed sales role or have activated and/or closed 400 listings or transactions in a support role (or commensurate experience).
Ability to maximize resources and get things done with little oversight.
Proven track record of creative problem-solving and a solution-driven mindset.
You take the initiative, don't wait to be asked to do something, and act urgently.
Expert in navigating email, MLS, and Docusign platforms, using the internet as a resource, and Google suite products.
Highly organized, able to manage multiple competing priorities and deliver results in a fast-paced environment.
Strong sense of accountability for the agent and client experience; you pride yourself on saving the day!
Ability to make decisions confidently and be accountable for the outcomes.
A demonstrated ability to embrace change and adapt quickly to evolving circumstances.
Mastery-level skills in time management, communication, and organization.

Responsibilities

Personalized Agent Support
Expert Transaction Management
Spirit of Service
Extreme Ownership
Boost Sales
Teamwork

Benefits

A competitive hourly wage.
Three weeks of paid vacation per year, plus paid parental leave, sick leave, and flex days.
Generous benefits include medical, dental, and vision insurance.
REALTOR association (where applicable), MLS dues, and state license fees reimbursed.
401(k) and Employee Stock Purchase Plan.
The opportunity to be part of a dynamic, supportive team in the fast-evolving real estate industry.
Comprehensive training and support to ensure you are well-equipped to succeed in your role.

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