Principal CX Designer

One Pass Solutions•Eden Prairie, MN

7d•Hybrid

About The Position

At One Pass Solutions, Inc., we believe wellness should be accessible, flexible, and tailored to fit every lifestyle. Our mission is to empower individuals to live healthier, more active lives through a comprehensive platform that offers unlimited access to thousands of gyms, fitness studios, online workouts, and even grocery delivery. Whether someone prefers working out at home, joining live virtual classes, or visiting top fitness centers like Anytime Fitness, Crunch, LA Fitness, or Orangetheory Fitness, One Pass makes it easy to stay active—on their own terms. We also support holistic well-being by making nutritious food more accessible through convenient grocery delivery, helping our members stay on track with their health goals. We’re looking for a visionary and hands-on Principal/Lead Product Experience Designer to join our Customer Experience (CX), Research & Innovation team. This role blends strategic leadership with active execution—shaping customer journeys, driving rapid prototyping, and governing our design systems and brand guidelines across digital and physical touchpoints. You’ll collaborate closely with Product, Research, Marketing, Technology, and Data teams to deliver intuitive, inclusive, and high-impact experiences that reflect our commitment to customer-centric innovation.

Requirements

Bachelor’s degree in Design, HCI, or a related field — or equivalent professional experience in UX/CX design
5+ years in CX/UX design with a strong portfolio
2+ years in a leadership or supervisory role
Expertise in design systems, accessibility, and inclusive design
Proficiency in Figma, Adobe Creative Suite, Miro, and M365 tools
Strong communication and stakeholder management skills
Experience working in agile, cross-functional teams

Nice To Haves

Experience designing for both digital and physical touchpoints
Familiarity with AI-powered prototyping tools
Background in service design or systems thinking
Experience mentoring junior designers and leading workshops

Responsibilities

Champion design thinking and customer-centricity across the organization
Set and evolve the vision for CX design and design systems
Lead rapid prototyping and concept development for new product ideas
Facilitate design sprints and workshops to drive innovation
Translate customer insights into actionable design opportunities
Govern and scale design systems and brand guidelines
Create journey maps, service blueprints, and experience flows
Design visual assets and storytelling materials for CX engagement
Recommend and pilot new tools to enhance design quality and team productivity
Collaborate with the Research team to co-create prototypes and testing materials
Maintain internal toolkits, frameworks, and self-service resources