Principal Customer Solutions Manager , Strategic Accounts - Atlas District

Amazon • Seattle, WA

3d

About The Position

Amazon Web Services (AWS) is seeking an exceptional Principal Customer Solutions Manager (CSM), for one of the world's largest and most innovative Foundation Model Providers (FMP) on AWS. In this pivotal role, you will help drive one of the most demanding cloud transformations on the planet, tackling extraordinary technical and business challenges at a scale few organizations in the world face. Foundation Model Provider’s compute footprint represents one of the most demanding workloads on the AWS platform, pushing the boundaries of what's possible with exabyte-scale data, millions of interconnected GPUs, complex networking topologies, and custom hardware acceleration requirements. As Principal CSM, you'll establish a deep understanding of their business vision, culture, and processes while guiding them through the people, process, and technology facets of their cloud journey. This position offers a unique opportunity to influence the development of some of the world's most advanced AI systems. You'll drive adoption strategies and transformation initiatives that enable customers to train, fine-tune, and serve state-of-the-art generative AI models, helping shape the future of artificial intelligence while working at the edge of AI cloud technology. Role could require travel depending on candidate location, 25-35%. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. About the team The Foundation Model Provider team works with the world's most sophisticated AI companies as they build the next generation of intelligence on AWS. We're pioneering new approaches to cloud adoption that accommodate unprecedented scale, performance requirements, and business velocity. Our CSMs collaborate closely with Solutions Architects, Account Managers, and service teams to deliver holistic solutions that drive successful outcomes for the most demanding customers in the world. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Requirements

• 7+ years of senior customer facing role experience
• 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)
• Travel up to 25% of the time
• PMP/SCRUM/Agile certification or are you SAFe certified
• Knowledge of the software development/engineering lifecycle from conception to delivery
• Experience implementing AWS/cloud services
• AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
• Master of Business Administration
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams

Responsibilities

• As Principal CSM, you will help solve the customer’s challenges through new ideas, tools and mechanisms.
• The candidate will have the ability to gain stakeholder buy-in, and negotiate and lead virtual teams, regardless of geographical or organizational boundaries.
• The candidate’s enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
• You will drive the effective use of mechanisms to improve migration and adoption velocity and our customer’s ability to operate systems at scale on AWS, reducing their time to benefit.
• CSMs understand the Executive and Functional Leader business priorities and work closely with the Account Manager (AM) and rest of the account team to identify and pursue additional commercial opportunities and accelerate the realization of Total Opportunity Spend (TOS) and Total Addressable Spend (TAS).
• The CSM establishes business, program and change management credibility in the sales process to help win new opportunities.
• They support onboarding of the greater AWS organization (e.g. Executive Sponsors, Service Teams, ProServ, Specialists), and implement the mechanisms best-suited to pursue active opportunities or resolve priority issues.
• The CSM enables a smooth transition between commitment and execution, program managing work streams across people, process and technology.
• The CSM ensures alignment between customer, AWS and Partners and triggers the right AWS capabilities at the right time to address barriers or gaps.
• The CSM embeds an Agile way of working to improve productivity surfacing barriers early and focusing on what will make a difference.
• We use data and patterns of success to help customers take the most direct, frictionless path to scaled usage of AWS cloud.
• CSMs capture best practices for cloud journey and migration acceleration and continuously enhances best practices repositories.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees