Principal Consultant – ServiceNow

Genpact•Avenel, NJ

About The Position

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting Applications for the role of Principal Consultant – ServiceNow In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams

Requirements

Experience in ServiceNow IRM implementation
Experience in working in IRM domain out of which some experience in the role of IRM Architect
Experience in ServiceNow IRM design, architecture, and implementations with a fair understanding of ServiceNow IRM model, plugins, and accelerators.
Excellent customer facing skills
Should have worked extensively on ServiceNow Integrations with other external systems
Knowledge of one or more of the following\: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
ServiceNow Certified Implementation Specialist – IRM
Certified Implementation Specialist – Risk and Compliance.
Certified Implementation Specialist – Vendor Risk Management
B.Tech / MCA / M.Tech / BSc (Computer) / B.E.

Nice To Haves

Understanding of various regulations like GDPR, ISO etc.

Responsibilities

Extensive experience in ServiceNow technology
Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance
ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
Experience working with Agile teams, methodologies, and tools in a virtual environment.
Experience of ServiceNow solution Implementation (configuration and customization) experience
Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.
Experience of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos.
Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc.
Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
Strong understanding of ITIL and Service Management frameworks