Principal Business Systems Analyst - Real Estate Core Delivery

Publix Super Markets • Lakeland, FL

8d • Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. Join the Publix Technology Team as a Principal Business Systems Analyst, where you'll be part of a fast-paced, collaborative group supporting the Facilities and Real Estate department. In this role, you’ll partner with enterprise teams, business stakeholders, and product managers to analyze requirements and write user stories that drive feature development. Your work will focus on delivering solutions that prioritize user experience, accessibility, performance, quality, cross-system dependencies, and scalability. Under general guidance, you will lead the development of project plans, manage timelines and deliverables, monitor performance, and create implementation strategies for highly complex technology solutions. The ideal candidate will be technically proficient and possess strong analytical, planning, problem-solving, writing, and presentation skills. This includes the ability to communicate effectively with management, peers, technology vendors, and business unit customers. Location: Hybrid (Lakeland, FL) Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely.

Requirements

• Bachelor’s degree in computer science, Business, or a related analytical field, or equivalent experience
• 9+ years of experience as a Business Systems Analyst, including identifying business processes and supporting process improvements
• 9+ years of experience analyzing problems and translating them into effective solutions
• 9+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment
• 7+ years of experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
• 7+ years of experience translating complex business needs into clear technical requirements and user stories
• 7 + years of experience working in cross-functional teams with developers, QA, UX designers, and product owners
• Working knowledge of the Software Development Lifecycle (SDLC), with the ability to operate effectively within defined roles and responsibilities
• Provide after-hours support during and after application deployment, including researching complex issues, determining root causes, developing workarounds, and coordinating with vendors for resolution
• Must have excellent written and verbal communication skills
• Knowledge of infrastructure and systems concepts
• Experience working with enterprise database management systems (e.g., SQL Server, Oracle)
• Experience performing data analysis by creating and executing queries, interpreting results, and communicating findings to both technical and business audiences
• Experience working as a Scrum Master within an Agile Scrum framework and applying it to product development and delivery

Nice To Haves

• Experience with real estate or facilities management systems (e.g., IWMS, lease administration platforms, space planning tools)
• Familiarity with cloud platforms such as Azure or AWS
• Experience with business intelligence tools (e.g., Power BI, Tableau) for reporting and data visualization

Responsibilities

• Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams
• Serve as a product champion by articulating product vision, prioritizing work, maintaining the product backlog, and monitoring deliverables to ensure timely completion
• Communicate product and project status to leadership, sponsors, stakeholders, and executive management
• Manage relationships with software vendors as needed
• Collaborate with other Business Systems Analysts to document business processes, gather requirements, and identify opportunities for improvement
• Partner with Architecture, Security, Compliance, and Internal Audit to design secure, compliant, stable, and reliable solutions
• Develop detailed implementation plans for complex technology solutions
• Perform problem determination and define escalation paths for complex issues
• Adhere to product delivery processes, including overseeing system access, protecting data, procuring hardware/software, and engaging vendors
• Obtain agreement on purpose, scope, and limitations of proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance
• Develop and document business acceptance criteria, perform UAT as required, and validate that acceptance criteria have been met
• Serve as a subject matter expert on assigned systems, act as a primary contact for system issues, and resolve highly complex problems under general guidance
• Advocate on behalf of business units to ensure solution designs meet user requirements and effectively address business process needs
• Lead cross-functional workshops and discovery sessions to align stakeholders on business goals and technical feasibility
• Monitor industry trends and emerging technologies to recommend innovative solutions that align with business strategy
• Mentor junior analysts and contribute to team knowledge sharing through documentation, training, and best practices

Benefits

• Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees