Principal Business Operations Manager - Strategy & Business Operations

Sony Playstation Network•San Mateo, CA

42d•Hybrid

About The Position

PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Principal Business Operations Manager - Strategy & Business Operations San Mateo or San Diego, CA (Hybrid) Role Overview We are seeking a seasoned Principal Program Manager to lead and scale strategic program operations across the organization. This role is pivotal in shaping the company's short-, medium-, and long-term strategy, driving operational excellence, and establishing high-impact operating mechanisms between business and corporate functions. The ideal candidate will be a systems thinker, a strategic executor, and a context-driven leader who thrives in a dynamic environment.

Requirements

10+ years of experience in program management, strategy operations, or business transformation roles.
Proven success in leading cross-functional programs that span strategy, operations, and product domains.
Strong analytical and systems-thinking skills with a track record of designing scalable frameworks.
Exceptional communication and stakeholder management abilities.

Nice To Haves

Experience in enterprise enablement, strategy or portfolio planning, or transformation programs is highly desirable.

Responsibilities

Drive the execution of strategic initiatives that shape the company's long-range planning and annual operating rhythm.
Partner with Strategy, Finance, and Product leaders to translate strategic priorities into actionable programs and measurable outcomes.
Own the context and narrative around strategic goals, ensuring clarity and alignment across all levels of the organization.
Design and implement scalable operating mechanisms that connect business units, departments, and corporate functions.
Lead rhythm-of-business processes including yearly planning, quarterly reviews, and executive decision making.
Identify and remove operational bottlenecks to increase organizational productivity and decision velocity.
Establish governance frameworks and decision-making processes that drive accountability and transparency.
Facilitate cross-functional collaboration and ensure timely execution of strategic programs.
Generate ownership and drive context by aligning stakeholders around shared goals and outcomes.
Develop and maintain dashboards, reporting tools, and communication channels to track strategic progress and business impact.
Communicate program status, risks, and decisions to executive leadership with clarity and precision.
Lead strategic workshops, milestone reviews, and executive briefings to ensure alignment and momentum.