Principal Business Manager

Remitly•Seattle, WA

1d•$164,000 - $205,000•Hybrid

About The Position

Remitly is hiring a Principal Business Manager to lead growth in our USA-LAC markets (customers sending to Latin America from the USA). This is a strategy, analytics, and operations role involving planning, building, and executing initiatives across product, pricing, marketing, analytics, customer service and other departments. You will report will report to USA General Manager (GM). You will be expected to work 3+ days a week in the Seattle or Washington DC Office.

Requirements

8+ years of professional experience, including experience leading product teams in a technology-driven company
Experience building and scaling B2B or FinTech products, ideally in money movement or financial services
Demonstrated problem solving skills (qualitative and quantitative). Can generate high quality hypotheses and dive into an ambiguous problem statement
Strong understanding of LAC markets (likely some combination of Colombia, Dominican Republic, Brazil, Guatemala, El Salvador, Nicaragua, Honduras)
Native level fluency in Spanish
Ability to balance compassionate partnership and the ability to be constructively direct. You will influence and network within the business and with external partners.
Bias for action and Dive Deep - ability to be scrappy and “get things done” while able to going into the required level of detail
Bachelor's degree or master's degree

Responsibilities

Be accountable for driving sustainable growth in several of our USA to Latin American markets (specific corridors/markets to be defined), measured against key performance indicators like new customers, monthly active customers, transactions, volume, revenue, and profitability
Drive customer learnings and hypotheses generation to iterate faster towards the right customer and business outcomes
Oversee the ongoing views about competition, market, and customer trends. You will translate regional strategies into specific market goals across multiple functions
Partner closely with product, marketing, pricing, disbursement network, and other relevant teams to grow the region and improve the overall customer experience
Analytics - through collaboration with the analytics teams (pricing / product / marketing), you will create customer behavior and market analyses to obtain insights and develop executional plans
Drive executional excellence on initiatives and define the right strategic context/clear prioritisation for stakeholders
Build business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer centric frameworks
Develop long-term strategies and influence leadership decisions