Principal Business Manager - Head of Debit Card Risk

Remitly•Arlington, VA

93d

About The Position

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. About the Role: The Remitly Wallet Business Management Team is embarking on a journey to transform the company through the introduction of new products and services. A cornerstone of new products is the Remitly Debit Card that allows users to spend globally with great benefits. Reporting to the Head of Remitly Wallet Business Management, the Head of Debit Card Risk will ensure that the Fraud Program for Remitly's Debit Card is protecting customers and Remitly from the risk of fraud while delivering a remarkable customer experience. You will design and oversee the Debit Card Fraud Management Program as well as support Debit Card related strategic initiatives with fraud control subject matter expertise. The role will also expand over time to include Wallet-related risks beyond Debit Cards. You will deliver value by providing analytical insights, fraud control and card subject matter expertise, establish the daily operations of the team to prevent and detect fraud, and mitigate its impact.

Requirements

Bachelor's degree in economics, finance, data or computer science or similar technical fields
10+ years of work experience in finance and fraud or related fields
Experience fraud management for payment cards in financial services industry
Familiarity with current trends and risks in the Payment Card Industry and debit cards specifically
Hands-on experience generating analytical insights from large-scale data using python and SQL or similar programming languages
Experience in project management and problem solving in complex environment.
Familiarity with process mapping, control design and fraud investigations
Excellent communication skills and ability to collaborate with a diverse set of key stakeholders

Responsibilities

Develop policies and procedures, conduct reviews to manage and mitigate Card fraud, including application, provisioning and transaction fraud.
Design metrics, dashboards and reports, and monitor that fraud losses, customer experience and costs are within our expectations.
Use data to generate insights, interpret trends and support root cause analysis.
Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation
Liaise and collaborate with key partner teams, including Product & Engineering, to ensure effective fraud controls are in place for the Debit Card portfolio.
Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate Fraud priorities.
Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact.