Principal Business Analyst

Fidelity•Smithfield, RI

5d•Hybrid

About The Position

The Role As a Principal Business Analyst , you will partner with a product lead to improve the communications journey for our customers by translating customer and business needs into actionable data solutions. With a holistic understanding of the digital product, this role is defined by the following responsibilities essential for successful outcomes: Requirements Gathering & Analysis User Stories and Acceptance Criteria Legal, Risk, and Compliance Review and Approval Testing and Validation Customer Rollout Strategy, Planning, and Executio n Customer Data and Feedback Analysis and Reporting In this pivotal role, you will need to understand how the customer interacts with Fidelity's digital products, articulate the customer journey through visualizations, work with data experts to understand data sources, understand friction points for the customer, collaborate with other experts ( product leads , UX/UI teams, technical teams ) to explore potential solutions, document clear requirements for the development teams, lead product storytelling to varying audiences, partner with development teams through deployment of the solution , validate the solution during deployment and measure the impact of the deployed solution. The Team This role is aligned to a high impact product area within Fidelity that is focused on build ing common enterprise solutions for the greater good of our associates and customers' financial lives. We work on building scalable digital products that can be deployed across the enterprise leading to seamless customer experiences.

Requirements

Bachelor's degree required
8+ years of business analysis experience delivering digital experiences to customers
Strong understanding of the digital product life cycle
Customer-focused with a passion to solve challenges through a data driven approach
Familiarity with industry standard design or prototyping tools like MIRO, Mural, Figma, Drawio , LucidChart is required
Experience working in an agile team required

Nice To Haves

Expertise with Tableau, Power BI etc. is preferred
Familiarity with NPS/CSAT scores, Adobe Analytics is an advantage
Familiarity with tools like JIRA, Confluence, Asana , Trello for mapping user requirements, process maps and analysis documentation
Able to identify and document dependencies across cross functional teams
Strong story telling skills, conveying the vision and impact of digital solutions using data and visualization
Experience with Product Analytics (Google Analytics, Pendo) is an advantage
Conceptual understanding of microservices, database concepts (relational, NoSQL, Snowflake), cloud platforms like AWS, Azure , GCP is an advantage
Having financial domain knowledge is a plus