Principal Associate, Support Operations (Global Payment Network)

Capital One • Houston, TX

1d • Onsite

About The Position

Principal Associate, Support Operations (Global Payment Network) This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers. Basic Responsibilities: Installing, configuring, and maintaining Windows Server operating systems, which includes performance tuning, patching, and applying security updates. Managing user accounts, permissions, group policies (GPOs), and other core components within the Active Directory domain services to ensure secure and efficient access to network resources. Implementing and monitoring security measures, such as antivirus protection, firewalls, and backup systems, to protect the network and data from threats. Developing and managing data backup and disaster recovery procedures to ensure business continuity in case of system failure or data loss. Using monitoring tools to check system performance, ensure high availability, and proactively identify and resolve issues. Diagnosing and resolving hardware, software, and networking issues for both server and client systems.

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Managing IT projects or operations teams
• At least 2 years Technical Operations experience
• At least 2 years of experience with IT systems and infrastructure
• At least 2 years experience with desktop platforms and operating systems
• At least 2 years of experience with incident management and reporting tools

Nice To Haves

• Bachelor’s Degree in Business, Information Systems, Computer Science
• 2+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions
• ITIL Certification
• 3+ years of experience with ServiceNow
• 3+ years of experience in Project Management (planning, executing, tracking)
• 4+ years of experience as a Windows Administrator
• Experience working with HPE NonStop
• Experience in a 24 X 7 rotational environment

Responsibilities

• Installing, configuring, and maintaining Windows Server operating systems, which includes performance tuning, patching, and applying security updates.
• Managing user accounts, permissions, group policies (GPOs), and other core components within the Active Directory domain services to ensure secure and efficient access to network resources.
• Implementing and monitoring security measures, such as antivirus protection, firewalls, and backup systems, to protect the network and data from threats.
• Developing and managing data backup and disaster recovery procedures to ensure business continuity in case of system failure or data loss.
• Using monitoring tools to check system performance, ensure high availability, and proactively identify and resolve issues.
• Diagnosing and resolving hardware, software, and networking issues for both server and client systems.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED