Principal Associate, Project Management - Card Association Management Team (Hybrid)

Capital One • Richmond, VA

1d • Hybrid

About The Position

Principal Associate, Project Management - Card Association Management Team (Hybrid) The CAM team manages the Capital One relationship with our payment network partners: Visa, Mastercard and Discover. We manage our contract negotiations with the networks, including those for new issuance, new product development, tech development, research initiatives, cardholder benefits, and others. The team serves as the liaison between the payment networks and the various lines of business within Capital One, including Consumer Card, Business Cards & Payments (BC&P), Retail Bank, Canada, and the UK. The team partners horizontally with teams in Fraud, Authorizations, Emerging Payments, ESM, and Channels to ensure Capital One complies with network business requirements, developments, and mandates or network rules. Finally, the team works to optimize network economics from the perspective of fees, incentives, and interchange to maximize cardholder experiences and corporate financial performance. We are seeking a strategically minded Principal Associate Project Manager with strong relationship-building skills to support the Business Cards and Payments line of business. You will be responsible for working with the Payment Networks, and our internal partners, to identify, assess, and execute strategies that will impact BC&P. This role is responsible for project management, support, and coordination across complex Capital One third party relationships which reach across business areas and divisions, like Fraud, Channels, and Emerging Payments. Understanding Network strategies in these areas and the impacts on BC&P will be a large focus of your role. Attention to detail, the ability to apply judgment as well as confident and effective communication across all levels will be instrumental to your success in this role. As part of the Card Association Management (CAM) team, you will: Support new and ongoing BC&P strategies that align with the Networks Be a key contributor to CAM strategy and intent, coordinating execution and delivery of campaigns in partnership with various fulfillment partners and a complex relationship matrix, including but not limited to projects that support current and future contract objectives Help identify operational needs to support interactions and escalations Balance internal and external priorities and resource challenges Seek to continuously improve the execution of projects with degrees of operational complexity Demonstrate flexibility to adjust to changing demands Document key activities to fulfill audit and risk functions We want you if you are: Eager to grow. This is a great opportunity to work with a well established team, engage deeply in building Network relationship and grow your career. Intellectually Curious. You ask why, you explore, and are relentless in your pursuit of answers. You are comfortable with ambiguity, a seeker of new challenges, and possess a hunger to learn. Do-er. You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work. Passionate & Customer Focus. You have a desire and ability to connect with our external or internal customers to fully understand their needs. You seek common ground and shared goals across differing perspectives. Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help. Team Player. You enjoy working with diverse people and driving the team toward a common goal; you have the ability to put the team before yourself and establish long-lasting relationships.

Requirements

• High school diploma, GED or equivalent certification
• At least 4 years of experience in process or project management in the financial services industry

Nice To Haves

• Bachelor’s Degree or Military Experience
• 7+ years of Financial Services Experience
• 1+ years of process documentation experience
• PMP, Lean, Agile or Six Sigma certification
• Strong communication, problem solving and collaboration skills

Responsibilities

• Support new and ongoing BC&P strategies that align with the Networks
• Be a key contributor to CAM strategy and intent, coordinating execution and delivery of campaigns in partnership with various fulfillment partners and a complex relationship matrix, including but not limited to projects that support current and future contract objectives
• Help identify operational needs to support interactions and escalations
• Balance internal and external priorities and resource challenges
• Seek to continuously improve the execution of projects with degrees of operational complexity
• Demonstrate flexibility to adjust to changing demands
• Document key activities to fulfill audit and risk functions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED